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Red Hat and HP

HP Premier Partner Spotlight

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HP Support

When it comes to Linux, HP is accountable! Since 2003, HP has had an indemnification program relating to SCO actions for intellectual property infringement. In fact, customers who acquire Linux with a standard support contract from HP, qualify for the indemnity program.

If you purchase Red Hat Enterprise Linux operating systems from HP, you can contact HP for both OS and server support. HP offers three levels of support:

  • Basic (3 incidents per server, phone based, 9 - 5 coverage, 2 hour guaranteed response)
  • Standard (Unlimited incidents per server, phone based, 9 - 5 coverage, 2 hour guaranteed response)
  • Premium (Unlimited incidents per server, phone based, 24 x 7 coverage, 2 hour guaranteed response)

Coverage is based on local time zone. HP also has a service level agreement with Red Hat for Level 3 escalation.

For documentation on HP/Red Hat Linux products, click here.

For HP/Red Hat Linux services, click here.

* The indemnity program requires customers to sign an indemnity agreement that outlines the covered claims, rights and responsibilities of HP and the customer. HP reserves the right to modify or cancel the indemnity program at any time.