You're browsing the 2011 Summit and JBoss World site. Check out what we're doing this year.

Red Hat Summit and JBoss World logo

Main navigation:

Home | About | Blog | Highlights | Awards | Sponsors

Sessions & Labs

Sessions: Red Hat Global Support Services Gss

Best Of Summit

Over the years, several session speakers have emerged as event celebrities and several subjects have emerged as must-see attractions, garnering standing-room-only crowds. This track serves as a home to their sessions.

Expert Forum - Red Hat Summit


David Egts — Principal Architect, Red Hat


Bryan Che — Manager, Product Management, Red Hat
Tim Burke — Vice President, Platform Engineering, Red Hat
Marco Bill-Peter — Vice President, Global Support, Red Hat
Gordon Haff — Cloud Evangelist, Red Hat
Andrew Cathrow — Senior Product Manager, Red Hat
Todd Warner — Product Manager, Red Hat

Join this product-oriented Q&A panel, hosted by David Egts, to help you make decisions on products and architectures to drive the next product or the next few years of enterprise developments. Panelist questions will be driven by the audience (using a walk-up mic) and David will pose questions that attendees have asked throughout the week using Twitter (#rhforum) and the question drop-boxes located on the Plaza Level.

Topics: Cloud, Red Hat Cloud, Red Hat Enterprise Linux, Red Hat Enterprise MRG, Red Hat Enterprise Virtualization for Desktops, Red Hat Enterprise Virtualization for Servers, Red Hat Global Support Services (GSS), Red Hat Network Satellite

Track Date Time Technical Difficulty
Best Of Summit Friday, May 6 9:45 am - 10:45 am 2.0 / 5.0

What's New: Summit

Linux in the enterprise is rapidly evolving. Learn about the latest in open source virtualization, middleware, infrastructure, security, desktop technology, messaging, storage, and more.

Improving Customer Support with ABRT & the Customer Portal

Andrew Hecox — Software Engineering Manager, Red Hat

In Red Hat Enterprise Linux 6, Red Hat introduced ABRT (Automatic Bug Reporting Tool), a new tool that automatically detects issues with a Red Hat Enterprise Linux system and makes reporting them easy.

In this session, Andrew Hecox will walk attendees through how ABRT integrates with Red Hat’s customer portal. He will also discuss features planned for Red Hat Enterprise Linux 6.1 and best practices for enterprise deployment. Additionally, Andrew will introduce a new Red Hat Enterprise Linux component, the retrace server, that eliminates the need to include debugging info and debugging tools on production systems.

Topics: Red Hat Enterprise Linux, Red Hat Global Support Services (GSS)

Track Date Time Technical Difficulty
What's New: Summit Wednesday, May 4 10:20 am - 11:20 am 3.0 / 5.0