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Red Hat Partner Support
Red Hat is dedicated to enabling the success of our Partners
With Red Hat® Partner Support, you get the technical support you need to support your customers, at a level that fits your organization. All Support Partners receive direct access to our technical expertise via our Red Hat Certified support staff and our award-winning Red Hat Customer Portal.
Delivering value for customers
Delivering an excellent support experience is fundamental to the value of the Red Hat subscription. So helping your organization deliver the best experience for our mutual customers is our top priority. The Partner Support program is designed to help you do just that.
How does Partner Support work for Alliance, cloud, and embedded partners?
Red Hat Partner Support lets you own the relationship and interactions with the end customer while Red Hat supports you in solving customer problems. This makes it easier for you to serve your customers by engaging Red Hat for issue resolution and knowledge resources—this is the heart of Partner Support.
Red Hat's Global Support Services organization delivers a consistent support experience to partners all over the world. You can rely on Red Hat to deliver support when you need it.
- Support at the technical level you need
- 24x7 availability based on Red Hat's production support service level agreements
- Red Hat expertise and knowledge resources accessed through the Red Hat Customer Portal
- Partner specific ticket handling
Partners benefit from Red Hat's approach to multi-vendor collaboration. We recognize that customers have complex environments where Red Hat products interact with a variety of hardware and software. It's not always easy to pinpoint a problem and know who to call.
Red Hat delivers superior customer support by driving resolution of multi-vendor issues with our Collaborative Support Network (CSN). The CSN extends Red Hat's core value of collaboration via relationships with leading hardware and software vendors through Cooperative Support Agreements and our premium membership with the Technical Support Alliance Network (TSANet).
Please visit the following sites to learn more about partner collaboration through TSANet, becoming a Red Hat Partner, and review the Partner Welcome Kit for more details on your new support relationship with Red Hat.