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Training global policies
All classes/exams require pre-payment by one of the following methods to confirm your seat:
- American Express
Only credit card payment will be accepted for orders placed less than 30 calendar days prior to the start date of the class/exam.
Classes must be ordered by the Thursday prior to the class start date by 5 p.m. ET for sessions starting the following week (credit card payments only).
Exams must be ordered 2 business days prior to the exam session, by 11 a.m. ET (credit card payments only).
Orders are processed within 1 business day of the date the order is submitted.
Orders paid by check must be paid in full by the due date on the invoice that you receive from Red Hat®. Do not mail the check without receiving the invoice from Red Hat. If payment is not received by the due date, the order will be canceled. Cancellation of orders for non-payment requires re-registration for the class/exam with a credit card as the form of payment.
The policies below apply to all Red Hat training and certification programs:
Cancellation by student
- Student will receive a refund only if Red Hat receives a notice of cancellation at least 15 full calendar days (not including the class/exam start date) before the class/exam start date.
- Student will not be eligible for a refund if Red Hat does not receive a notice of cancellation 15 full calendar days before the class/exam start date, but the class/exam may be rescheduled or another individual may attend in Student's place. (see policies below for details).
Rescheduling by student
- A student can reschedule a class/exam up to 2 times (fees discussed below may be applicable).
- There will be no penalty for requesting a reschedule more than 15 calendar days prior to the class/exam start date.
- Rescheduling requests made 15 full calendar days or less prior to the start date of the class/exam will incur a penalty fee of 50% of the MSRP. The penalty fee will be added to the student's original class/exam cost.
- Classes/exams that are rescheduled either the first or second time within the 15 calendar day window cannot later be canceled.
- New class/exam date must be chosen at the time of rescheduling. A rescheduled class/exam must start no later than 6 months after the initial class/exam start date.
- If a student does not attend a scheduled session (no show), payment for the session is forfeited. The student may not reschedule the session.
- Orders using training units (TUs) as the payment method are not allowed to cancel or reschedule within 15 (fifteen) calendar days of the class start date. This is an exception to the normal Red Hat terms and conditions for rescheduling/cancellation.
- A different individual may attend the scheduled class/exam as long as the change is made no less than 2 business days prior to the start date of the class/exam.
- Virtual training students substitution: Red Hat must be notified of substitution prior to the Monday before class starts (this is for both open enrollment and on-sites).
Cancellation by Red Hat
- Training may be canceled without prior warning, with money refunded to participants, if any of the following events affect delivery of a particular training class/exam: severe inclement weather, natural or local disaster, power outage, or airline strike. If training is canceled for any other reason and students are notified less than 10 calendar days prior to the start of training, Red Hat will credit the cost of any non-refundable change fees for airline tickets toward a future enrollment in the same course. Credits will only be issued upon receipt of original, unused, and nonrefundable airline tickets.
System Administration III (RH255) or RHCE Rapid Track Course (RH300) Exam(s) postponement
- Students attending a RH300 class who decide that they are not ready for the RHCSA and RHCE® exams on Friday must email email@example.com no later than 5 p.m. ET on the Thursday before the exams. No refund is given, but the student may register and attend EX200/EX300 for an added charge of $400. The $400 fee is payable when you register via Enroll Now at www.redhat.com/training and is valid only if the student attends both exams on the same date, no later than 6 months after the original exam date.
System Administration II (RH135) or RHCSA Rapid Track Courses (RH200) Exam postponement
- Students attending a RH135 or RH200 class who decide that they are not ready for the RHCSA exam on Friday must email firstname.lastname@example.org no later than 5 p.m. ET the Thursday before the exam. No refund is given, but the student may register and attend the EX200 for an added charge of $200. The $200 fee is payable when you register via Enroll Now at www.redhat.com/training and is valid only if the student attends the exam no later than 6 months after the original exam date.
Other Red Hat Courses with Exams postponement
Students attending the following classes who decide that they are not ready for the related exam on Friday must email email@example.com no later than 5 p.m. ET on the Thursday before the exam. No refund is given, but the student may register and attend the exam at a later date for an added charge of $300. The $300 fee is payable when you register via Enroll Now at www.redhat.com/training and is valid only if the student attends the exam no later than 6 months after the original exam date.
JBoss Courses with Exams postponement
Students attending the following classes who decide that they are not ready for the related exam that week must email firstname.lastname@example.org no later than 5 p.m. ET on the day before the exam is scheduled. No refund is given, but the student may register and attend the exam at a later date for an added charge of $200. The $200 fee is payable when you register via Enroll Now at www.redhat.com/training and is valid only if the student attends the exam no later than 6 months after the original exam date.
Success Pack and bundle policies
- Orders for bundled classes or Success Packs must include the offer codes at the time of the initial registration. Offers cannot be used if the code is not referenced on the initial enrollment form.
- Students registering with a Success Pack may not postpone the exam. The exam must be taken on the final day of the RH135, RH200, RH255, or RH300 class in order to be retaken using the Success Pack option. If you register for a Success Pack but do not take the exams from your class, you will forfeit the funds you paid.
- If you pass the exam(s) on your first attempt, there will be no refund of the Success Pack fees.
- Orders utilizing the bundle offer must include (in the comments section) the date and location for each class/exam included with the bundle at the time of registration.
- All bundle classes must be attended no later than 1 year after the initial class date.
- Only one offer code (bundle, Success Pack, discount) may be used per registration.
Use of training units
- You must use training units within 1 year of the date of purchase; if unused, these Units will be forfeited. Training units: (a) are nonrefundable, (b) are nontransferable, (c) may not be redeemed for cash or credit, (d) must be used as whole credits, (e) cannot be combined with any other discount, special offer or coupon and (f) can only be redeemed in the same geographic region and currency as purchased. United States government end users (or resellers acting on behalf of the United States government) may not purchase training units.
Guaranteed to Run classes
- Red Hat has a published list of sessions marked as Guaranteed To Run that appear on www.redhat.com/training/guaranteedtorun; and/or scheduled course listings.
- Red Hat reserves the right to remove a class from the Guaranteed To Run list if it is currently more than 60 days from the course start date.
- Red Hat reserves the right to remove or cancel a Guaranteed to Run class if it is ten (10) business days prior to the start of the class and there are no paying students enrolled.
- If Red Hat removes a class from it's open enrollment (i.e. classroom-offered) training portfolio, Red Hat reserves the right to substitute with a similar class that will be offered at the same location and date.
- If one of the classes denoted as Guaranteed To Run is still listed on our schedule less than 60 days prior to the start date, the class will not be canceled.
- Red Hat reserves the right however, to change the schedule of a guaranteed class if prevented from delivering the class by causes beyond our control such as but not limited to: labor disputes, civil commotion, war, governmental regulations or controls, casualty, inability to obtain materials or services or Acts of God. If Red Hat is forced to change the schedule, Red Hat will reschedule the class to run within a reasonable period of time.
Red Hat Online Learning courses
- We stand behind the quality and value of our online learning courses. Because of our confidence in our course offerings, you may try any Red Hat e-learning course for 7 calendar days absolutely risk-free. If, after 7 calendar days, you are not satisfied with the online learning course, we will refund 100% of the course cost.
- In order to receive a full refund, send an email (within the 7-calendar-day window) to email@example.com. The full amount of your tuition will be refunded to your credit card.
- Red Hat values our customer experience and would appreciate understanding the reason for your dissatisfaction with our online learning course. Please let us know your reasons for requesting a refund as well as what is involved in your decision not to continue.
- Success Packs and Training Units (TUs) cannot be used to purchase Red Hat Online Learning.
- Red Hat Online Learning cannot be bundled with exams or other offerings at this time.
- Upon completing the registration form, Red Hat will process your enrollment and payment information. Credit card orders are generally processed within 2 full business days.
Once payment has been verified, enrollment in your Red Hat Online Learning course will be completed. You will receive two confirmations once your enrollment is complete:
- Order fulfillment notification: Email confirming your order has been fulfilled; includes information about your purchase, contract number, and active dates.
- Course enrollment notification: Email providing specific details about how to access your Red Hat Online Learning course.
- Have a questions about Red Hat Online Learning courses or enrollment procedures? Contact a training specialist at (866) 626-2994 option 2 between 9 a.m. and 5 p.m. Eastern Time (from outside the US, call (1) (919) 754-3700 option 1).
On-site cancellation policy
- Notice of cancellation more than 15 days prior to the requested delivery date is eligible for a full refund.
- Notice of cancellation 15 days or less prior to the requested delivery date is not eligible for a full refund, but can be rescheduled (see rescheduling policy below for details).
On-site rescheduling policy
- Rescheduling requests made 15 days or less prior to the requested delivery date will be assessed a 25% rescheduling fee (calculated from the original amount charged).
- On-site rescheduling requests made within the 15 day window are not eligible for a future cancellation request.
On-site exam postponement policy
- For on-site RH135, RH200, RH255 and RH300 classes, there is not an option to postpone the exam. We strongly recommend that you attend the full class and take the exam as scheduled.
Right of dismissal
- In order to maintain a classroom environment that is conducive to learning, Red Hat, Inc. reserves the right to dismiss a participant from any Red Hat training or certification event. A participant who harasses other participant(s) or Instructor(s) or who in Red Hat's sole judgment acts inappropriately or disruptively during class may be dismissed from the class or event and may not return to the premises. In case of such dismissal, Red Hat, Inc.'s liability will be limited to the refunding of any fees paid by participant or participant's organization in respect of the course and Red Hat, Inc. shall not be responsible for any consequential loss or inconvenience arising whatsoever.
Special accommodations request
- Red Hat delivers classroom-based training courses at locations throughout North America and worldwide. Customers with special needs should notify Red Hat of such needs a minimum of 2 weeks prior to their desired class, by having their medical/rehabilitation professional fill out a Special Accommodations Request (SAR) form. Please click below to download the SAR form in .pdf or .rtf . Ask your medical/rehabilitation professional to review this form, complete and sign it, and fax it back to the indicated fax number on the form. Red Hat will review your request and contact you about it. Thank you!
- Download SAR Form (Rich Text Format)
Always up-to-date for Red Hat Linux
Red Hat strives to bring you the very latest and most comprehensive training content available. Because Linux® technology evolves so rapidly this is a huge challenge. However, Red Hat's promise to the customer is to continually meet that challenge.
Hands-on realistic labs
Red Hat also strives to make training a hands-on experience. Our hands-on courses feature labs with technical depth, designed to provide realistic training on Red Hat Linux, and (for RHCE courses) to prepare you for a realistic hands-on performance-based certification exam. Red Hat's market research indicates that students want the stretch: they want challenging labs, rather than easy labs. They want technical knowledge that stretches their capabilities.
Red Hat must meet the challenges above while distributing this training program worldwide, through Red Hat, Inc. training facilities and through Red Hat Certified Training Partners around the world. This means that the courses and exam in the RHCE Program are delivered in widely varying training rooms, with widely varying equipment configurations, in order to bring this program as close as possible to you and your organization.
Red Hat instructors
RHCA, RHCSS, RHCVA, JBCAA, RHCE and RHCSA
Red Hat Global Learning Services employ a staff of instructors holding highly regarded Linux certifications such as Red Hat Certified Architect (RHCA), Red Hat Certified Security Specialist (RHCSS), Red Hat Certified System Administrator (RHCSA), Red Hat Certified Virtualization Administrator (RHCVA), JBoss Certified Application Administrator (JBCAA), and Red Hat Certified Engineer (RHCE) who can provide a broad range of technical training in areas including computer networking, computer network planning and design, network security, providing technical support, and other related consultation services.
Delivering these values involves risk
The benefits and values Red Hat brings to its hands-on intensive training programs involve risks which are not associated with other training programs that bring less value to the table.
What do we mean by risks? First, there are risks involved in bringing the most up-to-date training in hands-on labs with live equipment. Red Hat course materials are re-released in parallel with Red Hat Linux, for standardized courses that will be be run in training rooms worldwide, all with varying hardware and conditions. It is impossible to write labs that will run the same in all possible training rooms, on all possible equipment. Therefore, by bringing intensive, detailed, in-depth hands-on labs there is a risk that they will not all work in the particular classroom that you take the training in.
You will be doing a lot of labs and exercises on live equipment, and there may be equipment issues specific to your machine or to the particular training facility during the training. Any such trouble or problems are just another opportunity for practicing hands-on diagnostics and troubleshooting. The start conditions of the machines may need to be re-set, so just remember that actual start times of each unit and lab may vary. All these kinds of issues are real-world problems that IT professional confront. System administration is not a perfect world.
Set your expectations as you would for the real-world, since our training is very realistic: there may be unforseen events and problems that arise. This is part of the learning experience.
Getting the most up-to-date content comes at a price
If you are coming to a Red Hat course in the first 6 weeks after a change to a new curriculum, you will be getting the very freshest, latest information on the latest release of Red Hat Linux, right from the source. Please keep in mind there is a tradeoff for getting this information earlier than anywhere else: some details and labs may not work to completion. This is due to the sheer complexity of the software and the fact that there are only four or five weeks between code-freeze and retail release of any new Linux OS software. The new technology has just entered the market.
In light of this, some of the in-depth labs may actually involve you in discovering bugs in the new software or in the training materials. This is normal and part of the learning process. Red Hat continually edits the training materials to include corrections for such bugs, so do bring them to the attention of your instructor.
Please keep in mind that even with some labs not working to completion, and the discovery of bugs and other errata that may occur in the very first weeks of a new curriculum, you are still getting the best, most up-to-date, accurate training content available. You are getting just as much value as someone who comes to the same course very close to the end of the release, when technical details and errata will have been corrected, but when a new release is going to be out within weeks. Time and speed of innovation are the great equalizer.
Red Hat is building the infrastructure to provide follow-on services and benefits to all those who take Red Hat courses, so that errata and problems with labs can be downloaded over the life of a new release. This will greatly increase the value you obtain from attending a Red Hat class, making it an investment that keeps on giving. All persons who have ever taken a Red Hat class from Red Hat will be entitled to these follow-on services when we bring them live.
Red Hat course materials
Red Hat strives to present Red Hat course materials in as useful and universal a way as possible. Please note that in order to serve as a basis for the worldwide RHCE training and certification program, Red Hat course materials must be presented in a format which is more or less universal, and formatted in such a way so as to be rapidly updatable, easily translatable, and easily printable by just-in-time printers worldwide.
Operating within these constraints (and there are many other constraints we won't go into right here) Red Hat must also make sure these materials are original, accurate, effective for Instructor-Led Training (ILT) and sufficiently in-depth and detailed to address the tasks of enterprise systems administration.
Red Hat strives to make sure the material is properly timed and scoped to be presentable in the time allotted, and prepare students for the labs that follow each Unit. Of course, this is an inexact science, since the experience in a particular class can be very different.
Slides: some participants do not like slides, and/or do not like them or need them reprinted in the student manual. However, slides must be used and incorporated, since many audiences prefer slides, and request to have the copies of the slides. Having slides printed in the course materials also provides redundancy in case the instructor's presentation system isn't working.
Red Hat takes great care in ensuring that the course materials are updated, original, and freshly developed from the technical expertise available within Red Hat, not plucked from freely available How-Tos or man pages. Other training organizations often copy, paraphrase, or boldly present these freely available on-line documents as their own course materials, typically without checking the accuracy or usability of the content, much less the copyright.
Course materials are not a reference guide
Red Hat course materials have been designed expressly with Instructor-Led Training format in mind. The Student Materials for an instructor-led class are not intended to take the place of or serve as a "Reference Guide." There is actually an ethical basis to this: if we said or implied that your course materials were a good reference guide, this would imply that they will stay current for more than around 6 months, which they will not. We guarantee that the information we provide in our training courses is the most up-to-date and accurate data available, and also that it will be mostly out of date within 6 months. We do not advise using the course materials as a reference guide.
Users of Linux depend on the market and IT publishing industry to supply useful printed reference guides and keep them up to date. Red Hat does not endorse particular guides, since we cannot vouch that they areaccurate or up-to-date without reviewing them extensively, by which time they are likely to be out of date.
One source of useful printed reference guides is the Red Hat Linux OS product documentation developed by Red Hat's documentation group, and shipped in printed and electronic form with Official Red Hat Linux products. Reference Guides, User Guides and other handbooks have always been a significant value-add for users of our award-winning Red Hat Linux OS products.
Red Hat course materials are different from Red Hat OS product documentation. Some Red Hat OS may be supplied in Red Hat courses as an extra value-add. This is always in addition to the high quality Red Hat Course Materials available exclusively by taking a Red Hat course from Red Hat, Inc., or a Red Hat Certified Training Partner.
High quality Linux documentation can also be found on-line, in the Linux Documentation Project (LDP), a freely available source of on-line documentation, as well as in many, many other sites. Participants looking for a "reference guide" should look to the Internet and learn to navigate the sites and sources of Linux-related and open source how to's reference guides, and documentation. See next item.
Training in relation to professional-level skills and competency
Red Hat strives to have the most useful, practical, high quality training on Red Hat Linux available. At the same time, Red Hat encourages and expects Red Hat Linux users to view training as just one component of professional development and skills-building. Red Hat believes that high quality hands-on training alone is not sufficient to develop professional level IT skills and competency.
Training alone is not enough to become a competent user, operator, system administrator, or engineer. Appropriate levels and quantities of work experience, reading, research, plus staying current with technology, with best practices, and with user communities are all essential to turning the skills and knowledge in a training program into high quality professional performance on the job.
Red Hat does not in any way guarantee that anyone who takes one or all of the courses in the RHCE program will actually obtain professional level skills or competencies, or that they will be more or less likely to pass the RHCE Exam on the first try by taking Red Hat courses.
Red Hat clearly states that actual on-the-job experience in combination with high quality training is the best way to build skills and prepare for the RHCE Exam. Certain prerequisite skills must be obtained from other sources. Individual aptitudes for the computing skills covered in the Red Hat courses may vary, and individual outcomes on the RHCE Exam will vary. The RHCE Exam itself is a hands-on learning experience, and many of those who do not pass on the first try come away with a knowledge of what they need to work on to pass the RHCE Exam on a re-take.
RHCVA, RHCSA and RHCE or expertise exam candidates must provide a government-issued identification (ID) at the time of the exam. A government-issued photo ID is preferred and should be used if available.
If no government-issued photo ID is available, candidates must provide two alternate forms of identification. At least one must be government-issued. The other may be from the business or organization for which the candidate works, provided the following criteria are met:
- The candidate registered for the course using an email address within the business or organization issuing the ID; and
- The ID itself includes a recent photograph
Under no circumstances may a candidate sit the RHCVA, RHCE, RHCSA or expertise exam without providing positive photo identification as defined by this policy. Red Hat will expunge any certification or credential earned for candidates who have provided falsified information or who are found not to have provided positive identification for exams conducted following the issuance of this policy.
Trademark and logo usage
If you are enrolling in a Red Hat course or exam to pursue certification as RHCE or RHCSA please see the Terms and Conditions that govern use of the RHCE or RHCSA marks and logo as well as access to other benefits of certification:
These terms and conditions apply when you pass the RHCVA, RHCE, or RHCSA certification and wish to use the certification marks and/or other benefits.
Minors taking Red Hat Training
To register for scheduled Red Hat courses in North America, and for inquiries about schedules, dates, locations, prerequisites, skills assessment, lodging, directions, etc., email firstname.lastname@example.org.
On-site team training
To request on-site and custom team training delivered at the customer's venue, please visit the on-site training page.
We welcome your feedback, including reviews, comments, constructive criticism, comparisons with other programs, and news about what you are doing with the training and skills you received in any Red Hat course or program.
To ask questions about any Red Hat course, involving course content, curriculum, prerequisites, requirements, or further details about programs, please contact a training specialist at 1-866-626-2994.
To inquire about the exam preparation, exam process, certificates, changes to address, Certification Central, or other follow-up services for prospective and current RHCEs, please contact a training specialist.
Training companies in the US or Canada with established track records in IT training in the UNIX and/or networking space may send inquiries about becoming a Red Hat Certified Training Partner in North America.
Self-paced training (e-learning)
Have a questions about Red Hat self-paced (e-learning) courses or enrollment procedures? Contact a training specialist at (866) 626-2994 option 2 between 9 a.m. and 5 p.m. Eastern Time (from outside the US, call (1) (919) 754-3700 option 1).