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Red Hat Customer Portal Recognized as a Top 10 Best Web Support Site
RaleighNC, Global, May 18, 2011
Association of Support Professionals (ASP) Recognizes Red Hat#39;s Support Leadership in Its 14th Annual "Ten Best Web Support Sites" Competition
RALEIGH, N.C.--(BUSINESS WIRE)-- Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that its global customer portal has been recognized by the Association of Support Professionals (ASP) as a top support website in its fourteenth annual "Ten Best Web Support Sites" competition. Red Hat was recognized in the Open Division among five other technology leaders, including Red Hat partners Cisco Systems and Hewlett Packard.
The Association of Support Professionals is an international membership organization for customer support managers and professionals, and its "Ten Best Web Support Sites" competition is a prestigious awards program that showcases the excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring systems based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledgebase and search implementation, interactive features, customer experience, etc.
Red Hat launched its global customer portal in June 2010 to provide enhancements to its customer experience and subscription value. The portal, developed using Red Hat's leading JBoss Enterprise Middleware product suite and Red Hat Enterprise Linux, is designed to provide customers with a premium experience for accessing Red Hat knowledge and software across product lines and to encourage engagement with Red Hat to expand customer success with Red Hat solutions. In April 2011, Red Hat announced updates to its customer portal to include new collaboration features and online user groups, a refreshed knowledge dashboard and enhancements to its collaborative content.
"I was very impressed with Red Hat's approach to building its customer portal from the ground up. More than just a slick front end, Red Hat has completely redesigned its service and support processes around the needs of its customers," said Phil Verghis, CEO at The Verghis Group, Inc. "The customer portal is the highly visible, and now award-winning entrance, but every step of the way has also been looked at and redesigned from the customer's point of view."
"We are honored to be acknowledged by the ASP for our support leadership through our Red Hat customer portal," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "In designing our customer portal, we put our customers' needs first in order to expand the value of their Red Hat subscriptions. We've received excellent feedback on the portal from our global customer base and are pleased to be recognized by ASP today."
Subscribing Red Hat customers can visit the Red Hat customer portal by visiting access.redhat.com.
For more information about the 2011 ASP "Ten Best Web Support Sites" competition, visit http://www.asponline.com/11announcement.html.
For more information about Red Hat, visit www.redhat.com. For more news, more often, visit www.press.redhat.com.
About Red Hat, Inc.
Red Hat, the world's leading provider of open source solutions and an S&P 500 company, is headquartered in Raleigh, NC with over 65 offices spanning the globe. CIOs ranked Red Hat as one of the top vendors delivering value in Enterprise Software for seven consecutive years in the CIO Insight Magazine Vendor Value survey. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with virtualization, applications, management and Services Oriented Architecture (SOA) solutions, including Red Hat Enterprise Virtualization and JBoss Enterprise Middleware. Red Hat also offers support, training and consulting services to its customers worldwide. Learn more: http://www.redhat.com.
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Red Hat, Inc.
Emily Stancil, 919-301-2010
Source: Red Hat, Inc.
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