Red Hat Customer Portal Named One of the “Ten Best Web Support Sites”

Raleigh

June 13, 2013

Association of Support Professionals honors Red Hat for third consecutive year

RALEIGH, N.C. and BOSTON – RED HAT SUMMIT 2013 – June 13, 2013 – Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today announced that the Red Hat Customer Portal has – for the third consecutive year – been recognized by the Association of Support Professionals (ASP) as one of the industry’s "Ten Best Web Support Sites” for 2013. Red Hat was honored in the Open Division along with technology industry leaders Cisco Systems, Intel, Nokia Corporation, PTC, Inc., EMC, and CheckPoint.

ASP is an international membership organization for customer support managers and professionals, and its "Ten Best Web Support Sites" competition is a prestigious awards program that showcases excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring systems based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledge base and search implementation, interactive features, and customer experience.

Originally launched in 2010, the Red Hat Customer Portal is the digital platform that delivers enterprise product knowledge, subscription resources, and technical expertise that can only come from Red Hat. The Red Hat Customer Portal connects subscribers to recommended resources for planning, deploying, and maintaining their Red Hat enterprise products.

Red Hat’s win this year validates the Customer Portal’s mission of earning subscriber loyalty by delivering optimal customer experience and value beyond traditional support. Red Hat continues to build upon that mission by focusing on improving ease of use on the portal and concentrating on improvements that make it as easy as possible for customers to find the knowledge, tools, and resources they need to be most successful with their Red Hat enterprise products. As open hybrid cloud adoption accelerates, Red Hat is working harder than ever to to meet subscribers’ needs on the Red Hat Customer Portal. By creating an improved and more efficient customer experience, Red Hat is working to advance its commitment to supporting customer success.

Supporting Quotes
Al Hahn, executive director, Association of Support Professionals
“More than 35 sites were reviewed to determine the ten best sites this year. For Red Hat to be recognized this year as well as the previous two years, speaks to the ongoing commitment Red Hat is making to deliver a superior customer experience with an innovative and dynamic customer portal. Congratulations to Red Hat for being named to ASP's "Ten Best Web Support Sites" list.

Marco Bill-Peter, vice president, Global Support Services, Red Hat
It's an honor to be recognized by ASP as one of the "Ten Best Web Support Sites" for a third consecutive year. At Red Hat, we work tirelessly to provide an exceptional customer experience and take pride in working with our customers and organizations like ASP to implement their feedback. This has helped us to maintain and develop a Customer Portal well equipped to meet subscribers' needs and help them succeed with Red Hat solutions.

Additional Resources
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About Red Hat, Inc.
Red Hat is the world’s leading provider of open source software solutions, taking a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.
 
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