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Re: Feedback on installer/storage survey for usability tests



On 01/04/2013 09:16 AM, Máirín Duffy wrote:
Hi folks,

I'd like to introduce you to two new contributors who are going to be
helping us put the new Anaconda UI through some usability tests:

- Meet Stephanie (cc'ed), who is my UX intern through the Outreach
Program for Women [1] for the next few months. She is a computer science
& engineering student from the University of California Merced. Her
internship project involves helping us evaluate the usability of the new
Anaconda UI.

- Meet Filip (also cc'ed), who is a student working on a diploma thesis
in usability testing & tooling. He is friends with Jaroslav Reznik and
is going to be helping us with the usability testing plan, and he is
also going to be helping us on the ground running some tests at DevConf.cz.

One important part of a usability testing plan is giving the users who
will be running the tests a brief survey to understand their background
and technical experience with respect to the software being tested.
Having this information about the testers will help us better interpret
the test results.

Stephanie has put together an initial cut of the survey we'll be handing
to users before they take the Anaconda usability test. We're looking for
some feedback on the survey itself - we don't need your answers to the
survey, just comments on the structure / content of the survey itself.
:) The specific kind of feedback we are looking for is as follows:

- Did we miss any key technologies in the lists of questions to ask?

- Is any of the wording inaccurate or technically incorrect?

- Are there key technical experience or demogrpahic questions that would
affect a user's experience through the interface that we should be
asking and aren't here?

I've pasted the latest survey draft below - please let us know your
thoughts!

Thanks,
~m

[1] https://live.gnome.org/OutreachProgramForWomen

SURVEY DRAFT
============

1) Please circle which of the following age ranges applies to you:

< 18
18-25
25-30
31-35
36-40
41-50
51-60
61-70
70+

2) How often do you use computers and for what reasons? (circle all that
apply)

I don't use computers often. 		
I use computers for work.
I use computers at home. 			
I know how to program.

3) How much experience do you have with any system administration?

Novice
Moderate
Advanced

4) Do you have experience installing any Operating Systems? Which ones?

Fedora 		
Red Hat Enterprise Linux		
Other Linux ________
Apple OS X
Windows 7
Windows XP
Other Microsoft Windows ________		
Other ________
For questions 5 and beyond - if the users are indicating that they are a novice, they may not actually be familiar with the terms below. Even though you have things like "circle all that apply" it might be useful to have an answer along the lines of "no experience" or "not familiar with any", etc. - makes for less questioning as to whether or not they understood the question, got bored and didn't finish, etc. :) And in some cases can avoid someone just circling "something" because they felt like they were supposed to answer all the questions, which leads to random, wacky data. (Question 9 is a good example here.) Particularly with in-person type surveys done in groups - a lot of times nobody wants to be the person to raise their hand and say "do I circle something if I don't know what it is" because of how they might be perceived.

5) Do you have experience installing any Virtual Machines? Which ones?

QEMU/KVM
Xen
Microsoft Hyper-V
Parallels
Virtual PC
VMware
Other ________

6) What different file systems are you familiar with? (circle all that
apply)

ext2 / ext3 / ext4	
btrfs	
VFAT		
NTFS		
XFS	
HFS / HFS+	
Other ____________

7) Have you used any of the following networked file systems?

NFS
NFSV4
SMB/CIFS
Ceph
Gluster
Lustre

8) Do you have experience with advanced storage technologies?

a) If so, which kinds? (circle all that apply)
"If 'yes,'" tends to be more clear/precise than "if so"


iSCSI		
Fibre Channel	
Multi-path Storage	
FCoE
IBM ZFCP/DASD
Firmware RAID
Other ________

b) If so, do you have a preferred storage vendor?
EMC
Dell
NetApp
IBM
Other ________


9) How much experience do you have with Logical Volume Management (LVM)?
(circle one)

I've used it before as an automatically-selected / default storage option
I've customized it manually before		
I've resized LVs before
I've managed LVM storage across multiple machines

10) Do you prefer to configure software RAID?
Yes	
No	

If so, please specify:

RAID 0		
RAID 1		
RAID 4		
RAID 5		
RAID 6 		
RAID 10	RAID 0+1	
RAID 1+0

11) If you customize your storage configuration when installing Linux,
how many disks, what kind of layout, and what technologies do you most
often use? (Please draw a diagram of how you would set this up)


12) Do you have any other comments about file and storage technologies
that you want to share?
Other thoughts: Since it looks like this is happening at devconf.cz - if it is not being translated, it might be worthwhile to find out if english is a primary/secondary/etc. language as a demographics-type question.

It might also be useful to ask if they are willing to answer follow-up questions at a later date, and obtain a method for doing so, just in case. :)


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