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Re: "What is the Fedora Project?"

On Wed, Oct 21, 2009 at 08:19:20PM -0400, Máirín Duffy wrote:
> Specifically focusing on #2, I would like to suggest that the target
> user for Fedora the desktop distribution is a person of RHCT or
> equivalent technical skill who would like to check their webmail in a
> browser.
> Points:
> - What is meant by 'RHCT or equivalent' is that this is a person who
> does not need to have 'using a mouse,' 'drag and drop', 'browser tabs',
> and 'right click menus' explained to them. He/she gets it. This is a
> person who feels comfortable installing their computer on their own,
> burning DVDs, and if pointed to instructions, is comfortable opening up
> a terminal and running commands or installing non-packaged software as
> instructed (to work around issues, e.g., adding extra yum repos or
> installing non-free video card drivers from a tarball if provided some
> direction.)
> - What is not meant by RHCT or equivalent: the person does not
> necessarily have to be a Fedora user. He or she could have the
> equivalent level of comfort with Windows or OS X never having touched a
> Linux distro, or Fedora specifically. If this person is a Windows user,
> they're a power user and maybe comfortable with installing some of the
> tweak UI bits for that, or in OS X are comfortable working in the
> terminal or have ports configured.
> So the story I would like to design to, from the Fedora website to
> running the desktop is:
> I am a person who is comfortable with computers. I hear about Fedora. I
> go to the Fedora website. The Fedora website appeals to me and convinces
> me that it's something worth trying. I find a download of Fedora that
> will work for me quickly and without stress. I am able to download that
> file and manipulate it in a way that it is install media I can insert
> into my machine in 10 minutes or less. I am able to successfully run the
> installer on my first attempt and progress through the questions it asks
> me in 5 minutes or less. I expect to have a running system in 15 minutes
> or less. I expect it to boot without errors or crashes on the first
> attempt, and I expect to be in a running browser in less than 3 minutes
> from a fresh boot.

I like the start you've put together here, and I think we should
further develop the expectations to cover the case of "I found a
problem, and it's immediately clear to me how to report that and/or
get help."

That case involves a lot of sub-cases, such as:

* My program crashed and I want to report it, and expect a clear dialog
  and instructions that will help me do so

* I want to set up a printer and need help, so I expect to be able to
  find and consult the Fedora Project's sources for community help
  such as IRC or a mailing list, given <N> minutes of time

Paul W. Frields                                http://paul.frields.org/
  gpg fingerprint: 3DA6 A0AC 6D58 FEC4 0233  5906 ACDB C937 BD11 3717
  http://redhat.com/   -  -  -  -   http://pfrields.fedorapeople.org/
  irc.freenode.net: stickster @ #fedora-docs, #fedora-devel, #fredlug

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