FC5 rocks!

[Andy Green]

Dimi Paun wrote:

> folks involved in highly visible projects. The oppinions of these
> guys matter in those projects. I would like RHAT to listen to their
> customers (like any decent company), and push for changes that they
> consider worthwhile where they can. And this can be done in a lot
> of places, especially in difficult to talk to projects like GNOME.
> 
> This _is_ a development related issue, and I think it is very much
> on topic for this list. We were told Fedora is essential part of RHAT
> model, which was pretty clear from the beginning. That's fine. I have

Well one doesn't have to go there, since many packages in Fedora are in 
RHEL and Desktop, so Redhat are already 'on the side of the user' in the 
sense of being commercially motivated to get those shared packages in a 
great state.  For the evolution case or whatever it doesn't even need 
mentioning if it must be renovated for Fedora or for RHEL, we can see 
RHAT's will to do something in a good direction on it and that will be 
there for us in both cases.  But it's true for most specific bugs that 
it's the user who is suffering it on his machine that is the #1 
motivated person in the whole scheme of things to see that particular 
bug fixed.

> used RHAT since 4.0, and I'm glad to see RHAT acknowladge this fact.
> However, this comes with some responsabilities, and one of it is listening
> to customer feedback (within limits, of course). Is RHAT willing to
> do that?

Over on fedora-list there have been many many claims on RHAT to listen 
to customers/feedback/demands/complaints and so on, some of them pretty 
unfair and senseless, and I have come to shrink away from doing it 
myself and instead appreciate what they actually do for us.  RHAT don't 
really have responsibilities to us as users at all since they give us 
all this work without strings except the mostly inherited licensing.  To 
some extent this assumption that they must listen to their 'customers' 
(at least, the ones who pay them no money) is another thoughtpattern 
like 'marketing' that comes over from the commercial software world and 
is a poor fit for Free software.

-Andy
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