bugzilla triage madness :-/

Bruno Wolff III bruno at wolff.to
Wed Apr 9 17:52:45 UTC 2008


On Tue, Apr 08, 2008 at 11:52:57 +0200,
  Nicolas Mailhot <nicolas.mailhot at laposte.net> wrote:
> 
> Given these resource limitations, bug reporters have to be selective
> in their reporting. The volume of code and the number of problems to
> report is literally more than they can handle. In order to handle the
> workload, they filter ruthlessly. If a project takes months to answer
> a bug report, or repeatedly asks to retest or confirm a problem no one
> has looked at still exists, that's unlikely to get as much attention
> as a project that is quick to process reports and does not make
> reporters feel they're wasting their time. I'm not saying that this is
> good, bad, or indifferent, but simply a fact of life in the open
> source world.

I can tell you that is in fact true for my case. I cerntainly don't have the
time to report and deal with followups for every issue I run accross in
Fedora. I prioritize based in part in how important the issue is to me and
how likely I think other people are to report an issue.




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