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Re: An interesting read when discussing what to do about our bugs...



On Sat, Jan 19, 2008 at 09:08:38PM +0100, Nicolas Mailhot wrote:
> Complete disregard for tester efforts seems widespread. Complaining to
> reporters they didn't open an issue in the right place is common. So is
> ignoring bugs because supposedly they're not complete enough (without
> bothering to explain what complete would be). Even more annoying are
> maintainers that ask to do a lot of stuff then ignore completely the
> result.

For all Xen related bugs I always need to get /var/log/xen/xend.log
and quite often the guest VM config file. At the same time I often do
not have time to deal with a bug immediately. So I will take a quick
look at request the info that will likely be required to diagnose the
bug. So when I do finally have time to analyse the bug perhaps a month
or more later, I will have most of the info neccessary.  If I didn't
request the data immediately, then the user would probably not still
have the neccessary data the weeks/ month later and there'd be no
chance to fix it.  So I always as for as much information as possible
the moment the bug is opened, since that's the time at which the user
has it easily available.

Dan.
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