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Re: Fedora Support channels Improvement ideas



On Mon, 23 Jun 2008 17:57:10 -0400
walters verbum org ("Colin Walters") wrote:

> 2008/6/23 Kevin Fenzi <kevin scrye com>:
> 
> >
> > This weekend at Paul's State of Fedora talk at the end of the
> > sessions on Saturday, he mentioned several areas where Fedora
> > really could improve. One of these areas was the help that people
> > get on the #fedora irc channel.
> 
> 
> I think IRC is kind of fundamentally doomed because of the culture.

Well, I agree there are issues to be overcome, but I think it's worth
us trying to provide all the support channels we can, eventually even
(if enough people are insane enough to want to): call in support
(fedora talk rocks!) :) 

> If we want to emphasize a support medium, the forum is much nicer:
> 
> http://forums.fedoraforum.org/forumdisplay.php?f=7
> 
> It has decent search (and unlike Bugzilla your forum thread won't
> vanish from search because it's too old or got fixed, grrr)

Sure, I think forums work great for some people... I would love to see
the forum people talking to the irc people talking to the mailing list
people and each providing the support they like to provide. 
I have no real idea who runs the forum... are we likely to get them
seeing this thread?

> The live aspect of IRC is nice though; Mozilla has been doing some
> work on live chat support which looks potentially useful:
> http://support.mozilla.com/en-US/kb/Live+Chat

Yeah, that would be potentially very nice to use... 
We could point that at the #fedora channel if we can get it setup
better. 

kevin

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