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Re: My roadmap for a better Fedora

2008/11/19 Daniel P. Berrange <berrange redhat com>
On Thu, Nov 20, 2008 at 12:23:42AM +0300, Peter Lemenkov wrote:
> 2008/11/19, Bill Nottingham <notting redhat com>:
> > Because it's not a one-way communication (at least, not if you want it
> >  to be effective.)
> I think you misundestood something. If order to effectively hunt
> issues, we definitely need HUGE number of bugreports (remember
> Necrosoft's "Send crash dump" utility). That definitely means one-way
> communication. I'm insisting - one-way communication (e.g. user will
> send bugreport to invisible-to-him blackhole, w/o answer, with some
> handy tool).

Utterly useless. I already have a HUGE number of bug reports. The problem
is that 90% of them are essentially useless when first reported. It requires
several back/forth interactions between myself & the bug reporter to get
enough information to diagnose & resolve the problem. If we create a system
where we bombard maintainers with bugreports & no scope for user interaction
they'll end up directly in /dev/null, and further discourage maintainers
from addressing even bugs with enough info.

One of the ideas with something like apport is that you can get it to send you the log files you need and other related information. I would think something like this would at least reduce the amount of time you spend asking for log files and other information or at least compensate for the increased bug report count. I don't know how apport+launchpad does this but when a bug is filed through apport, it gives you the top reported bugs and the ones most similar to the one you are reporting to avoid duplicates. User interaction is done though the launchpad account, we could simply offer to help the user open a bugzilla account in the same fashion.

All of this sounds like what we want, not having such programs certain doesn't stop applications from crashing, it just lets us know how bad we really are.

- David

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