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Re: abrt and bugzilla



On Sat, Nov 21, 2009 at 12:32 AM, Kevin Kofler <kevin kofler chello at> wrote:
> Colin Walters wrote:
>> You don't; the submitter of course should get a link to their crash
>> report, and can perform the bugzilla promotion on their own if they
>> have more to add.
>
> My experience is that fire&forget reporting is rarely useful, especially if
> it comes from an automated tool where users rarely think of filling in ANY
> information other than the autogenerated stuff. We MUST be able to contact
> the reporter for more information. If they're not willing to answer needinfo
> requests, the report is basically useless.

Look at it this way - it's *more* information than you had before, not
less.  And I personally have often been able to find a problem with no
more than a traceback (especially given -debuginfo being installed, or
an enthusiast/developer running code from revision control and thus
having un-stripped binaries).


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