[389-users] Directory admin is unable to edit user account

[Randall Wood]

Further information:

For the user that was uneditable: When first the password retry count is
set to zero, we get the error when saving, but, if we reset the password
retry count to zero and then change the uid by deleting the last
character and retyping it, we can save the changes.

Also: We were able to create a new user and change the password.  We
were also able to unlock another account.  The problem seems to be just
with this one account, but the red slash on the users group is still
there.

On Tue, 2009-10-20 at 16:02 -0400, Randall Wood wrote:
> I am supporting an outfit that has two FDS servers configured for
> multiple-master replication. I do not have access to these servers.
> 
> Today it was observed that on both of these servers, a user logging into
> the FDS Console as cn=Directory Manager is unable to edit the advanced
> properties on a user (to unlock a user's account), and that the Users OU
> is marked with a red X.
> 
> I can not find any documentation that discusses why this red X would
> appear. What does this mean?
> 
> Users of the systems supported by these FDS servers are still able to
> authenticate against the servers, and the administrators of the servers
> can not find anything relevant in the error logs. Is there anything you
> could suggest looking for?
> 
-- 
Randall Wood
Secure Systems Engineer
Trusted Computer Solutions
2350 Corporate Park Drive, Suite 500
Herndon, Virginia 20170
Tel (703) 537-4382 | Fax (703) 318-5041
rwood at trustedcs.com
http://www.trustedcs.com