[Fedora-infrastructure-list] Basic Ticketing Work Flow

[Elliot Lee]

On Jul 10, 2006, at 12:57, Mike McGrath wrote:

> I've created a basic ticketing workflow system for OTRS.  http:// 
> fedoraproject.org/wiki/Infrastructure/Tickets/WorkFlow
>
> It's a quick tutorial on how to lock, email, comment and resolve a  
> ticket.  The trick is to make sure we all use the system but not  
> have it be a huge bottle neck with so much overhead that its a  
> headache.  As always any comments are welcome.  We've had the  
> system for a while now but still with few tickets.  What do you  
> guys think of it?

Looks cool to me! I think the main thing remaining to do is just  
nagging people to use it, until they do. That could mean sending a  
personal note (with this URL included) to each of the teams that is  
supposed to respond to a queue.

The other half of getting people to use OTRS is sending reminders via  
e-mail of tickets people should be paying attention to. Is there a  
way to do that?

Best,
-- Elliot