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Re: ticket system comments



On Friday 22 June 2007 19:41:42 Karsten Wade wrote:
> This is a challenge; what if the issue being reported has to do with
> login or account creation?  Can't get an account to file a ticket about
> not being able to get an account ...
>
> So, there *must* be a catch-all support fp o that i) goes into a mailing
> list, ii) all infra people get that list, and iii) the few real pieces
> hopefully get noticed and acted upon.

Well, we /could/ allow tickets from non-authed people, IE anonymous.  It just 
lowers the barrier of entry for spam, and also makes it harder to get back to 
people if they don't leave proper contact info.

-- 
Jesse Keating
Release Engineer: Fedora

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