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Re: doughnuts on a fish hook



For reference:
http://www.redhat.com/software/rhel/purchase/

Charles Bronson said:
> So Red Hat could have three support options:
> 1- Full phone support with full RHN access

"Premium Editions"
Web 24/7 for 1 year
Phone 24/7 for 1 year
Web SLA 1 Business Day
Phone SLA 1 Hour

> 2- Email only up to 72hr response time with full RHN access

"Standard Editions"
Web 24/7 for 1 year
Phone 9a-9p ET M-F for 1 year
Web SLA 2 business days
Phone SLA 4 Hours

> 3- Only full RHN access.

"Basic Editions"
Web 24/7 for 90 days
Phone 9-5 ET M-F for 90 days
No SLA

Looks like Red Hat is a step ahead of you.

-- 
William Hooper




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