Dovecot issue

[Phillip T. George]

Robert Trembath wrote:

> Thanks Phillip,
>
>  
>
> The server is setup as a single domain setup. We use username only to 
> authenticate. It's a standard sendmail setup and new mail is coming 
> in. If I use Outlook to test the account everything works, but Outlook 
> fails to see or pickup the new messages.
>
>  
>
> Robert
>

Robert,

Are they using IMAP or POP3?  Outlook is NOT reporting any error 
messages when you try to download, correct?  I think someone suggested 
this, but check the log files to see what information you can extract.  
Also, be sure that their username is the same exact case as entered into 
the system...should hopefully be all lower case.  I've seen a bug once 
(can't remember what system it was exactly), where it would properly 
authenticate, but report 0 messages, UNLESS you matched the username to 
the same case (and no, it wasn't a windows setup...it was linux-based).  
I guess this probably isn't the case, since you said it HAD been 
workng...but it doesn't hurt to try.  I believe I also had an issue with 
a webmail client doing the same thing...  If you added caps to the 
username, it would authenticate for almost everything properly, 
including the IMAP setup, and the mail would be shown, BUT the SMTP 
would not accept the mail with that authentication information.

-Phillip

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