OT: Incredible Rudeness in Evolution Bugzilla

[Nix, Robert P.]

I'd have to disagree with your statement: I've been a customer of IBM for over 20 years and working with two different operating systems. I've submitted bugs and worked with the programmers to reach a solution countless times. I've talked directly with the developers of both zVM and zOS at times.

The support I've gotten from IBM has been every bit as good, quick and friendly as I've gotten with Open Source products. The difference is that I've had to pay for that support. But never have I ever received a message from an IBM developer that looked like the one from Novell that was shown in this thread. Free or paid, there's no excuse for not being civil. 


-- 
Robert P. Nix		Mayo Foundation
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507-284-0844		Rochester, MN 55905
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"In theory, theory and practice are the same, but
 in practice, theory and practice are different."

-----Original Message-----
From: fedora-list-bounces at redhat.com [mailto:fedora-list-bounces at redhat.com] On Behalf Of Craig White
Sent: Tuesday, February 22, 2005 9:54 AM
To: fedora-list at redhat.com
Subject: Re: OT: Incredible Rudeness in Evolution Bugzilla

This is open source stuff. With proprietary software, you have few if
any opportunities to interact with the programmers.