OT question about time tracking consultant software

[Patrick]

On Tue, 2006-05-30 at 12:39 -0400, Lonnie Cumberland wrote:
> Greetings all,
> 
> I greatly apologize for asking this question on the forum but I was not 
> sure where to find out good information on this topic.
> 
> We are setting up a Fedora server and on that server, I need to locate 
> some good web based software that will allow some tech support 
> consultants to login, enter information on a customers support issues, 
> and something that will track the amount of time that the tech spends 
> resolving a customers issue.
> 
> I am thinking that this is some type of IT consultant time tracking 
> software that we can add many consultants and they can help to resolve 
> customer IT issues and then we could know what the consult did and how 
> long it took them to resolve the issue that might be in terms of hours, 
> or possibly days depending on what was needed.
> 
> Could someone please point me in a good direction to find some software 
> that we can install on our web server for this?

I'm not sure about the timetracking part but two issuetracker/support
packages that come to mind are RT and OTRS.

Regards,
Patrick