High Speed Internet & FC5

[Norm]

wwp wrote:
> Hello Ed,
>
>
> On Mon, 29 May 2006 10:39:12 +0800 Ed Greshko <Ed.Greshko at greshko.com> wrote:
>
>   
>> LeBreton wrote:
>>     
>>> Hi everyone,
>>>
>>> I am French and I just arrived in California. I am using a FC5
>>> distrib on my computer and I would like to get a High Speed Internet
>>> connection like this proposed by AT&T with an External ADSL Ethernet
>>> Modem.
>>>
>>> But At&T claims that other distrib than Windows or Mac are not
>>> supported for their DSL connection. :-(
>>>
>>> Could I get some advices for the best solution for high speed
>>> internet with FC5?
>>>       
>> Well, I'm an American, living in Taiwan...but I can still comment.  :-)
>>
>> When folks like AT&T claim that they only support Windows and Mac what
>> they mean is that their support folks won't be able to help you if you
>> run into trouble.  Same holds true in Taiwan.  But, that doesn't mean it
>> won't work.
>>     
> [snip]
>
> And it's the same here in France w/ French ISP's :-). Anyway most of the
> time, it's better NOT to be able to get "support" from them as their level-1
> guys only apply the support protocol, which starts at checking if the power
> cables are plugged in, and don't have a serious technical background.
>
>
> Reg
>   
It is almost comforting to hear that the Access providers world wide 
work to the same level of non technical ability.
I have had some of the most bizarre and certainly incorrect information 
from the clowns, including threatening to disconnected my connection 
because I used an outside host provider for my domain name, demands that 
I install licensed software that i informed them could not be 
reinstalled without the payment of a new fee ( the problem had nothing 
to do with the installed software)  Frequently they display a colossal  
lack of technical knowledge.  I recall once their network was down but 
they would not admit it.  They insisted  that I follow their 
connectivity test script even when I told them their script did not 
apply in my case as I was using a NAT - their response to that 
information was "What's a NAT"  They then demanded that I disconnect and 
connect straight to the Internet with no firewall (I knew their networks 
was down si it did not really matter when I had a naked connection to 
the net)  Of course it all goes to prove you get what you pay for, the 
ISPs hire the lowest cost people they can find, unfortunately they have 
not learned they usually get what they pay for.  The more time Tech 
support spends to help a client the more money they save seems to be the 
philosophy taught at ISP school.
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