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Re: non-disclosure of infrastructure problem a management issue?



Bjoern Tore Sund wrote:
It has now been a full week since the first announcement that Fedora had "infrastructure problems" and to stop updating systems. Since then there has been two updates to the announcement, none of which have modified the "don't update" advice and noen of which has been specific as to the exact nature of the problems. At one point we received a list of servers, but not services, which were back up and running.

The University of Bergen has 500 linux clients running Fedora. We average one reinstall/fresh install per day, often doing quite a lot more. Installs and reinstalls has had to stop completely, nightly updates have stopped, and until the nature of the problem is revealed we don't even know for certain whether it is safe for our IT staff to type admin passwords to our (RHEL-based, for the most part) servers from these work stations.

Sometimes unfortunate events happen beyond anyone's control. We understand this as well as anyone. We trust the assurances that the infrastructure team is working hard on resolving http://www.google.co.nz/the matter and are greatful to them for the job they do. So far nothing that has happened with this issue has reflected poorly on them.

Sadly, the same cannot be said about the Management of the Fedora project. Their choice of complete non-disclosure is enough to eradicate any and all confidence that Fedora is a trustworthy platform for Linux installations. What information they have released has been deliberately vague and, frankly, useless. For a day or two to secure things this may be a workable strategy. For a full week, not giving the community participants any chance whatsoever to protect themselves from threats indicated but not specified? This is poor management and poor judgement and reflects very badly not only on the Fedora project but on Fedora's RedHat sponsor as well. The issue is more than serious enough and has gone on for more than long enough that someone higher up the scale should have stepped in a long time ago and made sure that all relevant info was released to the community.

We strongly encourage both the Fedora management and RedHat as a Fedora sponsor to immediately release any and all information relating to the current infrastructure problems.

Regards,

-BT, linux client architect, University of Bergen

Hi, I work in an environment very similar to yours a University in New Zealand. And while I understand your frustration and agree that this situation and the communication surrounding it have been managed poorly I will say that we as administrators can not blame Fedora if we make their infrastructure to critical to our own systems. For example we can make our own local repositories and we can control / test updates to try and minimize the risks from events such as this.


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