[Date Prev][Date Next]   [Thread Prev][Thread Next]   [Thread Index] [Date Index] [Author Index]

Re: APC UPS



On Thu, 2009-01-01 at 20:48 -0600, Mikkel L. Ellertson wrote:
> Robert L Cochran wrote:
> > 
> > A warranty claim seems so easy, doesn't it? Getting that claim honored
> > is an expensive process. I did this for a Western Digital hard drive,
> > but I had to pay for the packaging and mailing cost to send the hard
> > drive I was making warranty claim for to their testing center. I also
> > had to take the time to prepare the unit for mailing and then actually
> > mailing it. That time is worth money and it cost me close to what the
> > hard drive is worth. The entire decision to replace the hard drive
> > appears to be entirely at Western Digital's discretion; they could have
> > refused to replace it. In my case they decided to. The entire process of
> > replacement took about 5 weeks before the replacement drive was received
> > in the mail. This was not a new drive but a refurbished one. It may have
> > been about as costly but much faster time-wise simply to toss the drive
> > and buy a new one, and I suspect that is why Western Digital has this
> > process in place.
> > 
> I have had good luck getting Western Digital drives replaced. If you
> run their diagnostic code, or have a drive that will not test
> because it will not spin up, you can go for an advance exchange -
> you have to have a credit card, so they can charge you if you do not
> send the bad drive back.
> 
> The way it works is that they send you out a replacement drive, and
> you send the bad drive back in the same packaging. I believe return
> shipping was also pre-paid. I do know they had the return shipping
> label printed. I think I just had to drop it off at UPS or FED-X.
> They also included warranty information, as the replacement drive
> warranty expired when the warranty on the old drive expired.
----
in the US, the warranty on WD drives is 3 times longer than Maxtor and
my statistically insignificant experience tells me that the Maxtor
drives are more prone to failure.

I think WD is a first rate hard drive manufacturer even though they
don't do SCSI drives any more.

Craig


[Date Prev][Date Next]   [Thread Prev][Thread Next]   [Thread Index] [Date Index] [Author Index]