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On Fri, 2009-01-02 at 13:33 -0500, Bill Davidsen wrote:
> Craig White wrote:
> > Strange experience I had with Belkin...a bunch of years ago, I bought
> > one of their 4 port KVM switches with USB and it didn't work very well.
> > I wrote them an e-mail and never heard a word back. Some 4 months later,
> > a manager at Belkin called me on the telephone, apologized, sent me
> > their new version free of charge. I still have warm feelings for Belkin.
> > 
> I've had strange experiences with them, not as good as yours. I had a server 
> which kept failing after a short period of operation. It was diagnosed with a 
> bad power supply, which overheated and tripped the protection. After ordering 
> and installing a new one the behavior continued.
> Turned that half of the full wave rectifier in the UPS had died, so the battery 
> would slowly drop until it cut out. Since AC was still on it didn't bother to 
> tell the server it was about to die! After the server was off the battery would 
> slowly charge until the server came back on, then the cycle would repeat.
> I took great pleasure in recycling that UPS, I didn't want a replacement.
The problem is that we buy 1 item from a manufacturer and draw
conclusions on a statistically insignificant sampling where if we bought
another 99 of the same thing, it might never had that problem.

I would personally always buy APC rather than Belkin UPS systems but my
second dad bought a Belkin, had an issue with it perhaps a year after
the purchase and they sent him a new one n/c. That said, their 'Bulldog'
software for Mac OS X hasn't been updated since 2003 and is incompatible
with Leopard.

Much to my surprise, Belkin has provided reasonably high quality service
even if some of their products aren't up to the top industry standards.
In my case with their KVM, it took them months to respond, long after
I'd already given up on them, they called and apologized and replaced it
with their latest, better and more expensive version for free. 

They do seem to care.


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