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Re: APC UPS



On Friday 02 January 2009, Bill Davidsen wrote:
>Mikkel L. Ellertson wrote:
>> Robert L Cochran wrote:
>>> A warranty claim seems so easy, doesn't it? Getting that claim honored
>>> is an expensive process. I did this for a Western Digital hard drive,
>>> but I had to pay for the packaging and mailing cost to send the hard
>>> drive I was making warranty claim for to their testing center. I also
>>> had to take the time to prepare the unit for mailing and then actually
>>> mailing it. That time is worth money and it cost me close to what the
>>> hard drive is worth. The entire decision to replace the hard drive
>>> appears to be entirely at Western Digital's discretion; they could have
>>> refused to replace it. In my case they decided to. The entire process of
>>> replacement took about 5 weeks before the replacement drive was received
>>> in the mail. This was not a new drive but a refurbished one. It may have
>>> been about as costly but much faster time-wise simply to toss the drive
>>> and buy a new one, and I suspect that is why Western Digital has this
>>> process in place.
>>
>> I have had good luck getting Western Digital drives replaced. If you
>> run their diagnostic code, or have a drive that will not test
>> because it will not spin up, you can go for an advance exchange -
>> you have to have a credit card, so they can charge you if you do not
>> send the bad drive back.
>
>Is this a bootable test program, or does it require that you be running
> Windows? I've heard of hardware vendors claiming their hardware warranty
> only covered use in Windows machines.
>
And that vendor gets added to my never buy again list, and I write rather 
noisily so they know it. :-)

>> The way it works is that they send you out a replacement drive, and
>> you send the bad drive back in the same packaging. I believe return
>> shipping was also pre-paid. I do know they had the return shipping
>> label printed. I think I just had to drop it off at UPS or FED-X.
>> They also included warranty information, as the replacement drive
>> warranty expired when the warranty on the old drive expired.
>>
>> Mikkel
>
>--
>Bill Davidsen <davidsen tmr com>
>   "We have more to fear from the bungling of the incompetent than from
>the machinations of the wicked."  - from Slashdot



-- 
Cheers, Gene
"There are four boxes to be used in defense of liberty:
 soap, ballot, jury, and ammo. Please use in that order."
-Ed Howdershelt (Author)
#if _FP_W_TYPE_SIZE < 64
#error "Only stud muffins allowed, schmuck."
#endif
	-- linux/arch/sparc64/quad.c


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