Developers vs Grandmas

[Luis Felipe Marzagao]

I think this is an important issue. I must say it´s impressive how 
Fedora has been changing and giving much more attention, on each 
realease, to the needs of end-users. We don´t need to go very far. If we 
compare FC5 and F10, we can see there are huge differences in terms of 
end-user support. NetworkManager is one great example.

Although this has been really nice, I think there are things to improve. 
I´m always hiting on the same key when it comes to end-users. I know 
Fedora cannot (and should not) go away from its objectives (which is the 
very reason of its success), but paying attention to the end-user voice 
should be added as one *serious* project objective also. I mean, side by 
side with "smooth updates", "rapid evolution" and the other good Fedora 
principles.

I don´t have any doubts about the quality of the software behind Fedora. 
And I´m aware a lot of people don´t mind if Fedora has a lot of 
end-users or not. And that´s what I think should be changed. Fedora 
should seek for increasing the number of end-users. And that´s only 
possible when it receives, with an open spirit, and put to 
consideration, the end-users demands. I´m not saying it´s not done at 
all. I´m only suggesting it should be added as a main goal.


Doug Berry escreveu:
>>> Jonas wrote:
>>>       
>> historically speaking developers are good at creating new development
>> models, cool features, new and innovative stuff and be the cowboys on
>> the frontline. One thing that developers has been better and better at
>> over the years is human interaction, this is still an area that it is
>> good to have outsiders for (the grandma example) To not only drive the
>> technical frontline but also the usability.
>>     
>> They are the ones to write and merge the code, to decide which idéas go >where. So my question about statistics is about that, to know if there >are many people not writing code that actually have any influence about >what goes where.
>>     
>
> Hi, I'm new here, but a long-time Fedora user. I think Jonas raised a very valid point about the needs of the end-user (grandma's) and are they being adequately voiced within the Fedora community.   
>
> I'm an author and book designer, and I could not write a line of code, if it led to a nightly date with Keira Knightley. (Sorry) 
>
> Not that I am disparaging developers, far from it. They are the backbone of the Linux world, and FOSS! But it is the end-user that actually uses our software: or not. Input about their needs and habits is vital.
>
> Let me give an example: Fedora 8-KDE, the GIMP spin-off Krita. Great little version except that it was almost un-usable for a real artist. Why, because the pop-up menu boxes, you needed to do the work, obstructed the image area. Sometimes, they got so big you couldn't even see the right scroll-bar. You were forever moving them around; the only other choice was to turn them all off. They would not slide behind the image window.
>
> That one flaw, in an otherwise great piece of software, ruined my experience and led me to yum in the Gimp. I imagined, at the time, the developers simply did not realize how such a thing might effect the whole thing in totality. Probably because they were not artists and too busy writing code and not doing art. That particular problem was fixed in newer versions, but the point is still valid. If that one detail happened to a new Fedora user who was an artist, we might just have drove her back to Daddy Bill. 
>
> Please do not think that I am disparaging KDE. KDE rocks my world. Take Ktorrent for example. What can I say about that beauty, except eternal hugs and kisses to whoever created it.
>
> Anyway. I realize the code-writers cannot be to theoretical; they are limited by what they can do and not always by what they would like to do. But marketing is not just about providing products to a fickle user-audience that knows it has choices and wants to be pampered. It is vital to create cutting-edge software that people can depend on and work with. And to do that the code-writers need input from their grandma.  
>
> -- w Douglas Berry --
> slasherzee at fedoraproject.org


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