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Re: Fwd: closing out old bugs of unmaintained releases



On Sat, 2008-01-05 at 22:20 +1100, David Timms wrote:
> >> We therefore regret the necessity of closing this bug report WONTFIX.
> Regret is a bit much!
> 'We will be automatically closing this bug report as WONTFIX'.

-1.  In some cases, unfortunately, any message may be the first (or the
first in a long while) seen by the reporter, and it would be nice not to
tick that person off with the first twitch of life in a while.  :-)

> >> Please upgrade to a currently maintained release of Fedora, currently
> >> either Fedora 7 or Fedora 8, and attempt to reproduce this bug.  If
> >> the bug still exists, feel free to re-open this bug report, changing
> >> the version accordingly, or file a new bug report (you can use the
> >> 'Clone as Bug' link at the top of this bug report in order to preserve
> >> the content of this bug in the new one).
> > 
> > s/'Fedora 7 or Fedora 8'/'Fedora 8 or rawhide'  My hunch is that if 
> > someone says "this is still broken in Fedora 7", a developer would 
> > naturally ask next, "how about in Fedora 8 or rawhide?"  Save them a 
> > step and some frustration.
> John: I understand what you mean, but in the general case, would it be 
> fair to say:
> 
> "We suggest, if you have not already done so, to upgrade your Fedora 
> installation to a currently supported release [7 or 8], and use pup or 
> yum to update Fedora to the most current updates.

If we're asking the user to upgrade to a stable release, it should be to
the release for which they have the longest window of time before having
to upgrade again.

> It would be helpful to the Fedora project if you are then able to 
> re-test this issue with the newer release, and note in a comment on this 
> bug report whether you found the issue solved [and change it to CLOSED - 
> CURRENT_RELEASE with the version number] or still present.
> 
> If the bug is still present, there may also be a newer development 
> package that you could test, available in the development repository. 
> {see wiki for how to yum --enablerepo=devel update this_package}. Again, 
> entering a bugzilla comment to say you tested with that rawhide version 
> and the result of your test, and including a change in bug resolution to 
> CLOSED - NEXT_RELEASE helps developers to make progress on the issue you 
> found."

Hmm.  I wonder how many will take us up on that offer, have a problem
due to instability of other bleeding-edge stuff brought in as
dependencies, and then write us off.  I'm not saying it's a bad idea to
ask reporters to do it, but we should be up front about the
ramifications.

> I think that it might also be useful to encourage people to state they 
> no longer have hardware specific to a bug if that is the case.

+1.

-- 
Paul W. Frields, RHCE                          http://paul.frields.org/
  gpg fingerprint: 3DA6 A0AC 6D58 FEC4 0233  5906 ACDB C937 BD11 3717
           Fedora Project: http://pfrields.fedorapeople.org/
  irc.freenode.net: stickster @ #fedora-docs, #fedora-devel, #fredlug

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