Help me triage

[Jeroen van Meeuwen]

Steve Grubb wrote:
> On Wednesday 24 September 2008 05:46:52 Jeroen van Meeuwen wrote:
>>> Please leave my packages alone. I leave them in NEW until I've had a
>>> chance to review them. If you change it, I may think I've already taken
>>> some action action.
>> I guess triagers hear this a lot... I know I've been talking to several
>> people about this, but has a serious request for a CONFIRMED status or
>> flag ever been put in with the bugzilla maintainers?
> 
> Not by me, I'm generally too busy to read in detail all that is going on 
> within Fedora. Its only when things affect me that I start talking about it. 
> So, what does CONFIRMED mean? If something were not CONFIRMED, I still don't 
> want people to close it before I look at it. Sometimes even an invalid bug has 
> some good suggestions that I may want to consider.
> 
> I also wonder what is the point of this exercise? A bug in NEW that is a year 
> old is one thing, a bug that is in NEW for 1 day is another. It would seem 
> that bugs over a certain age are really a problem that is "stuck" and may need 
> intervention. But, its been my experience that getting bugs from NEEDINFO back 
> to ASSIGNED or MODIFIED to CLOSED are where the problems are.
> 

Sorry, I maybe should have elaborated on a CONFIRMED status/flag a 
little more;

Right now when a bug is created it is in status NEW. Triagers may or may 
not fire at will at these bugs and get some additional information, 
close the bug NOTABUG, see the bug is solved in NEXTRELEASE or RAWHIDE, 
whathaveyou. I *think* overall this helps people (like you?) in that you 
don't need to hunt down additional information from people logging bogus 
bugs against the packages you maintain, but like lots of other people, 
we do not read all email we get from bugzilla (which right now is the 
only real notification you get on the bug, if we don't take those bugs 
into account that have not rightfully been set to ASSIGNED, right?).

However, from there (the NEW status), there is no additional available 
indicator to let people know the bug has been "triaged" (someone has 
requested additional information, the bug has been reproduced, etc.), 
other then changing the status to "ASSIGNED" -which is what some people 
are complaining about, which is understandable. Hence the thought about 
a CONFIRMED status or flag, indicating "someone knowledgeable has looked 
at the bug" -hopefully taking some workload off the shoulders of people 
that are to actually resolve bugs.

Since this is just an idea, I'd like to see what other people think 
about ways of letting a triager indicate the bug is triaged/reviewed 
without disturbing existing workflows too much...

Any thoughts?

Kind regards,

Jeroen van Meeuwen
-kanarip