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Re: Draft email to maintainers regarding Priority / Severity in Bugzilla

On Wed, 2009-04-15 at 19:28 +0000, "Jóhann B. Guðmundsson" wrote:
> > Some people raised the possibility that reporters could interfere with
> > the setting of these fields - they might disagree with a triager who set
> > their issue to Medium or Low, and set it higher. 
> >   
> For the record why is it generally believed that triagers are more
> qualified than reporters
> to change the severity or the priority of the report?

They have an overview by having handled many more bugs over a long
period of time. Take Matej. He's been triaging all X.org bugs for
months. He should have a fairly good idea of how important each issue is
in context.

> Secondly the developer(s)/maintainer(s) of the component are the only
> one(s) capable of assessing the
> severity of the report and thus adjust priorities to his/their
> time/workload accordingly based on the content of that report.

You don't provide any support for this, and there are plenty of existing
systems where priority / severity are set as part of triage that seem to
refute it. The proposal already specifically states that maintainers
have the final say on these values. Triagers would only set them
initially as a cue to maintainers.
Adam Williamson
Fedora QA Community Monkey
IRC: adamw | Fedora Talk: adamwill AT fedoraproject DOT org

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