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[Linux-cluster] OT: Error installing Acronis Enterprise agent : snapapi module not found

Sorry this is OT but I'm stuck.

Anyone has installed Acronis True Image Echo Enterprise agent on
I got the following error after running the Acronis  *.i686 install file :
      ââââââââââââââââââââââââââââ⤠Message ââââââââââââââââââââââââââââââ
      â                                                                  â
      â Acronis True Image Echo Enterprise Server has not found          â
      â precompiled snapapi module for running kernel. It is             â
      â suggested to compile it now.                                     â
      â                                                                  â
      â You may choose "Skip" and compile snapapi module later. Please   â
      â read readme.txt and HOWTO.INSTALL for compile instructions.      â
      â                                                                  â
      â            ââââââââââââ                      ââââââââ            â
      â            â Continue â                      â Skip â            â
      â            ââââââââââââ                      ââââââââ            â
      â                                                                  â
      â                                                                  â
Here's a list of RPMs listed at the time I hit above error and I pause at
above screen and pending a solution, will not proceed :
# rpm -qa | grep -i gcc-

# rpm -qa | grep -i glibc-
# rpm -qa | grep -i libgomp-
What should I do next?
Nothing much in readme.txt but I'm sorry to append below the lengthy

Table of content
I.    Common procedure to build  and  install  kernel module
. . . . .
VIII. Installing on RedHat 8.0
IX.   Installing on TurboLinux 8.0
. . . . .
Sometimes  Acronis True Image Echo  Enterprise Server  setup
can not  compile  the necessary  kernel  modules or  prepare
required   execution   environment   for   "trueimage"   and
"trueimagecmd" utilities. Usually it prompts you about  such
problem and refers you to this file.
Section I describes common "how to build and install module"
procedure. Most offten you will have to read it if you have
custom kernel or non-stantard kernel sources location.
Sections II,III and others provide necessary information for
specific distributions.
Please note that Redhat 9.0, Fedora Core 1, 2, 3, 4, 5, 6, 7,
Redhat Advanced Server 3.0, 4.0, 5.0,SuSE 8.2, 9.0, 9.1, 9.2,
9.3, 10.1, 10.2, Mandrake 10, Slackware 10, 11, ASPLinux 9.2,
ASPLinux 10, ASPLinux Server II and Gentoo with stock kernels
do not  have  problems  with  Acronis  True  Image Echo Linux
Server and are not mentioned below.
I. Building  and  installing  kernel module  in general case
If the setup cannot  compile the necessary kernel module you
will  have to do it manually. Please install kernel  sources,
apropriate config  file  and all  required  for kernel build
packages (like  gcc, glibc-devel, etc). You will be prompted
about necessary packages while kernel sources install.
Most  often  the snapapi  kernel module  should be built and
installed by "dkms" command. It may be done by the following
# dkms build -m <MODULE_NAME> -v <MODULE_VERSION> \
 --config <CONFIG_FILE> --arch <KERNEL_ARCH> \
 --kernelsourcedir <PATH_TO_KERNEL_SOURCES>
# dkms install -m <MODULE_NAME> -v <MODULE_VERSION> \
 --config <CONFIG_FILE> --arch <KERNEL_ARCH> \
 --kernelsourcedir <PATH_TO_KERNEL_SOURCES>
<MODULE_NAME> must be "snapapi" for 2.4.x kernels or
"snapapi26" for 2.6.x kernels.
<MODULE_VERSION> could be detected by
# ls /usr/src/snapapi*
<CONFIG_FILE> is  your  kernel config filename. Usually this
file may be found in /boot directory.
<KERNEL_ARCH> may be detected by
# rpm -q --queryformat "%{ARCH}\n" kernel
for RPM based distrubutions or by
# uname -m
for non-RPM based distributions.
For details please refer to dkms man page.
After succesful module  build  and  install  you  may try to      
launch "trueimage"  or  "trueimagecmd"  utilities and  check
their  functionality.  Appropriate  kernel  modules  will be
loaded automatically.
II. Installing on Mandrake 9.2 with kernel 2.4.X
1. Please install kernel sources and prepare kernel to build
# make -C /usr/src/linux-2.4.22-37mdk/ mrproper
# cp /boot/config-2.4.22-37mdksmp /usr/src/linux-2.4.22-37mdk/.config
# make -C /usr/src/linux-2.4.22-37mdk/ oldconfig
# make -C /usr/src/linux-2.4.22-37mdk/ dep
2. Please build and install snapapi module by the  following
# dkms build -m snapapi -v 0.6.4 -k 2.4.22-37mdksmp --arch i686 \
 --config /boot/config-2.4.22-37mdksmp --kernelsourcedir \
 /usr/src/linux-2.4.22-37mdk/ --no-prepare-kernel
# dkms install -m snapapi -v 0.6.4 -k 2.4.22-37mdksmp \
 --arch i686
It is supposed that you have kernel 2.4.22-37mdksmp,  kernel
architecture is i686 and module version is 0.6.4.
2. Activate devfs support by commands:
# mkdir /devfs
# mount -t devfs devfs /devfs
3. Make devfs support permanent by adding
"devfs /devfs devfs defaults 0 0" to your  /etc/fstab  file.
III. Installing on Mandrake 10 with kernel 2.6.3-4mdk
Mandrake  Linux kernel  2.6.3-4 is not supported by  Acronis
True Image Echo Linux Server. Please upgrade  kernel  up  to
2.6.3-7mdk or  later  and   repeate  install.  Some Mandrake
10 kernels (i.e.2.6.3-19mdk) have broken "build" and "source"
link in  /lib/modules/... directory so dkms  can  not  build
snapapi26 kernel module. In such a case please locate kernel
sources or includes in /usr/src directory and build snapapi26
kernel module manually according to the section I.
IV. Common installation procedure on Debian
a) If you are installing the software on a 2.4 kernel based
1. Install kernel sources.
2. Build and install kernel module.
# dkms build -m snapapi -v <SNAPAPI_VERSION> -k 2.4.25-1 \
 --config /boot/config-2.4.25-1-386 --arch i686 \
 --kernelsourcedir /usr/src/kernel-sources-2.4.25
# dkms install -m snapapi -v <SNAPAPI_VERSION> -k 2.4.25-1 \
 --config /boot/config-2.4.25-1-386 --arch i686 \
 --kernelsourcedir /usr/src/kernel-sources-2.4.25
<SNAPAPI_VERSION> is current snapapi version.
It   is  supposed  that  you  have  kernel  2.4.25-1, kernel
architecture is i686.
3. Most  probably raw-devices were not created during Debian
3.0 installation/configuring. Following simple script can be
used  to check  and  create  the  devices  if  needed  (root
permissions required):
mkdir -p /dev/raw/
if [ ! -e /dev/rawctl ] ;then
 mknod /dev/rawctl c 162 0
for i in `seq 1 128`; do
 if [ ! -e /dev/raw/raw${i}  ] ;then
  mknod /dev/raw/raw${i} c 162 ${i}
4. Activate devfs support by commands:
# mkdir /devfs
# mount -t devfs devfs /devfs
5. Make devfs support permanent by adding the following line
to your /etc/fstab file:
devfs /devfs devfs defaults 0 0
VIII. Installing on RedHat 8.0.
On stock RedHat 8.0 kernel (2.4.18-14) installer can't build
kernel  module.  It  is  recommended to upgrade kernel up to
2.4.20-28.8 (or higher) located on RedHat  site  in  updates
for RedHat  8.0.
If  you  want  to keep old kernel you can follow section  II
("Installing on Mandrake 9.2 with kernel 2.4.X") subsections
I and II and build kernel module.
IX. Installing on TurboLinux 8.0.
On  stock  TurboLinux 8.0  if  the  installer  cannot  build
kernel modules please build them manually:
1.  Install  the  below  packages from CD 2 if they are have
not been installed earlier:
gcc-2.96-9.i586.rpm cpp-2.96-9.i586.rpm
2. Detect your kernel release by
# uname -r
3. Build snapapi modules by
# dkms build -m snapapi -v 0.6.4 --config \
Please use correct config file according your kernel release.
In our example kernel release was 2.4.18-5smp.
    Q: How do I run *.i686 installation file?
    A: This is a standard binary file. In order to start the
installation, do:
# chmod +x <file_name>.i686
# ./<file_name>.i686
where <file_name>.i686 is the name of your installation file.
   Q: Is  *.i686 installation file compatible with my x86_64
   A: Yes.In order to install Acronis True Echo Linux Server
software  on  x86_64  Linux distribution follow the standard
installation procedure.
   Q: Can I install Acronis True Image Echo Linux Servert on
   an ia64 system?
   A:  No, this architecture is not supported by the current
versions of Acronis True Image Echo Linux Server.
  Q:  The  installer  complains  that  it cannot find kernel
   sources in /lib/modules/<MY_KERNEL>/build or in
   /lib/modules/<MY_KERNEL>/source directories. What  should
   I do?
  A:  This usually means that you do not have the sources of
your  running  kernel installed. We suggest you to check the
documentation   for  your  Linux  distribution  to find  the
correct sources.
Note:  kernel sources should 100% correspond to your running
Some examples are below:
If you have Fedora Core Linux distribution:
You may install the sources using rpm manager or using yum.
Find your kernel version by entering:
# uname -r
Let us suppose it is 2.6.12-1.1372_FC3
And your kernel architecture by entering:
# uname -m
Suppose it is i686
So you should install kernel-devel-2.6.12-1.1372_FC3.i686.rpm
package. You may find it on  your Fedora Core installation CD
or  download  from  Fedora  ftp server.In order to use yum to
install  the  kernel  sources,  consult  with the appropriate
If you have RHEL4/CentOS 4.x Linux:
Find your kernel version by entering:
# uname -r
FSuppose it is 2.6.9-34.ELsmp
Detect your kernel package architecture:
# uname -m
Suppose it is i686.
So you should install the kernel-smp-devel-2.6.9-34.EL.i686.rpm
package.  You  should  be  able  to find it  on  your Linux
distribution CD.
Note:  on RHEL3/CentOS the name of the kernel source package
should be kernel-source-<your_version>, where <your_version>
is the name of your running kernel.
If you are using SUSE Linux distribution:
Find your kernel version:
# uname -r
Suppose it is 2.6.5-7.244
Detect your kernel package architecture:
# uname -m
Suppose it is i686
Note, most  of  all SUSE packages have i586 architecture, so
you should install the package kernel-source-2.6.5-7.244.i586.rpm.
You  can find it on your Linux distribution CD  or  download
from SUSE Linux ftp server.
If you are using Debian distribution.
The  easiest way is to install the sources is to use apt-get
Find your kernel version:
# uname -r
Suppose it is 2.6.18-3-686
So, to install the sources of your kernel you should use the
command below:
# apt-get install linux-source-2.6.18-3-686
Note:  "apt-get  install  linux-source"  will  download  the
sources of the most recent kernel. Use it only  if  you  are
completely sure that you are using the  most  recent  kernel.
Note:  If you  are using Debian Sarge, the command should be
similar to:
# apt-get install kernel-source-<your_kernel>
where <your_kernel> is the name of your kernel image.
Q: I cannot  connect to Acronis True  Image Echo  Enterprise
Linux  Agent  installed  on  64 bit Debian (or Debian-based)
system. What should I do?
A: At  the moment Debian  x86_64  does  not  support running
32-bit applications to its full extent.
Acronis True Image Echo  Enterprise Linux Agent is  a 32-bit
application and it tries to authenticate against  64-bit PAM
module  by default. To solve this issue, you should  install
a minimal set of 32-bit libraries:
# apt-get install ia32-libs
Download  i386  package  libpam-modules  and the packages it
depends on:
libselinux1 libsepol1 from packages.debian.org
For example, packages for Debian Etch can be downloaded from:
Extract the downloaded packages. For example:
# dpkg --extract libpam-modules_0.79-4_i386.deb <TEMPORARY_DIRECTORY>
# dpkg --extract libselinux1_1.32-3_i386.deb <TEMPORARY_DIRECTORY>
# dpkg --extract libsepol1_1.14-2_i386.deb <TEMPORARY_DIRECTORY>
Put the extracted shared libraries to /lib32/
# mkdir /lib32/security
# cp <TEMPORARY_DIRECTORY>/lib/security/* /lib32/security/
# cp <TEMPORARY_DIRECTORY>/lib/libselinux.so.1 /lib32/
# cp <TEMPORARY_DIRECTORY>/lib/libsepol.so.1 /lib32/
Add the path to the extracted libraries to /etc/pam.d/acronisagent
auth    required        /lib32/security/pam_unix.so
account required        /lib32/security/pam_unix.so
Restart Acronis True Image Echo Enterprise Linux Agent:
# /etc/init.d/acronis_trueimage_agent restart
  Q: I'm   trying   to  install   Acronis  True  Image  Echo
  Enterprise Linux Agent on my  Fedora Core 4,  but  getting
  the message that the software cannot be started. How can I
  solve this problem?
A:There is a incompatibility between Acronis True Image Echo
Enterprise Linux Agent and SELINUX included to Fedora Core 4.
To solve the problem  we suggest you to  disable  SELINUX in
/etc/selinux/config and restart the computer.Then you should
be able to use  Acronis  True  Image  Echo Enterprise  Linux
Agent successfully.
  Q: I'm trying to install Acronis True Image Echo Enterprise
  on  my Gentoo Linux, but getting the message  that snapapi
  modules cannot be loaded. How can I solve this problem?
A: Acronis True Image Echo Enterprise requires that you have
mounted  boot  partition  to  be  able  to  resolve   module
dependencies. To solve the problem, please  make  sure  that
your  boot  partition  is mounted then run the below command:
depmode -a
Then  you  should  be  able  to  use  Acronis True Image Echo
Enterprise successfully.


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