[PatternFly] UX leadership opportunity

[Claire Eager]

Oh, wow. Talk about your Freudian slips! eagerux@*gmail*.com

~ Claire
UX & Usability Analyst
Global Sales Productivity
Red Hat, Inc.
100 E. Davie Street
Raleigh, NC 27601
cell: 919-280-8968
ceager at redhat.com

On Fri, Jun 30, 2017 at 12:57 PM, Claire Eager <ceager at redhat.com> wrote:

> PS - My personal email is eagerux at redhat.com. If you ever want to grab
> lunch or coffee, give me a shout!
>
> ~ Claire
> UX & Usability Analyst
> Global Sales Productivity
> Red Hat, Inc.
> 100 E. Davie Street
> Raleigh, NC 27601
> cell: 919-280-8968 <(919)%20280-8968>
> ceager at redhat.com
>
> On Fri, Jun 30, 2017 at 12:49 PM, Claire Eager <ceager at redhat.com> wrote:
>
>> Whoops. Forgot to update the thread with those other lists! (Sorry, other
>> lists!)
>> Forward far and wide as you see fit.
>>
>> ~ Claire
>> UX & Usability Analyst
>> Global Sales Productivity
>> Red Hat, Inc.
>> 100 E. Davie Street
>> Raleigh, NC 27601
>> cell: 919-280-8968 <(919)%20280-8968>
>> ceager at redhat.com
>>
>> ---------- Forwarded message ----------
>> From: Claire Eager <ceager at redhat.com>
>> Date: Fri, Jun 30, 2017 at 12:24 PM
>> Subject: Re: UX leadership opportunity
>> To: Libby Levi <llevi at redhat.com>
>> Cc: ux-at-rh at redhat.com
>>
>>
>> *Hurray!* I'm so glad. I'm adding all the other UX lists I forgot to
>> include in my first email in case there are some willing bodies in there,
>> too. :)
>>
>> First step - let me see if I can make you the mailing list administrator.
>>
>> Next steps: Here are the people I've spoken to about presenting, their
>> topics, and UX area(s) it speaks to. For the folks who don't have UX in
>> their titles, they may want to collaborate on picking out and translating
>> the UX goodies they didn't know were there.
>>
>> *Kenneth Langdon*, mojo - UX area: site search  (and everything that
>> experience includes)
>> He's the owner of a new initiative to improve mojo search quality.
>> They've already started with content cleanup, metrics-driven and a phased
>> approach for involving content and group owners. He's really excited to
>> promote this. I forgot to ask him about this, but since mojo doesn't have a
>> content strategist or other significant UX resources, maybe he'd like to
>> connect with folks in the group for best practices, etc.? Would be great to
>> get participation from the other regions.
>>
>> *Meg Koutlas*, Audience Insights - UX area: highlights of methodology
>> and findings of a semi-informal research effort they did looking at
>> developers vs architects. They used an external vendor, but the approach
>> (digital journaling) was innovative and the personal characteristics of
>> each role were really interesting. From a UX perspective, it spoke to
>> mental models, language and elements that could inform approaches, content,
>> and tools for each. You can check it out on their mojo page. The lightning
>> talk they gave at InsightsFest is there too. I spoke with them about a
>> slightly extended version of that presentation.
>>
>> Side note: Meg knows about all kinds of data sources available to anyone
>> in RH. Some great stuff there, and also good user (customer) research
>> method examples.
>>
>>
>> *Philip Meilleur*, search engine and analytics manager for Rover -- UX
>> area: measuring and acting on user behavior analytics - Philip's the guy
>> who manages the tracking, analyzing, adjusting, and acting on the Rover
>> People Search analytics. He could also speak to planning for and evolving
>> KPIs.
>>
>> I also threatened, I mean talked with *Vince Conzola*, UXD about
>> presenting. His team used a table at Summit to do some gorilla UAT. They
>> put out a bunch of protoypes for different things and pulled in anyone who
>> came by. Isn't that cool? Cheap, fast, and a big crowd. (Like shootin' fish
>> in a barrel.) We didn't get into how or what data they captured, so that
>> might be a good area to explore.
>>
>> Another possibility: I had a great meeting with the translator team
>> (thanks to Leigh's help) last week to get their insights into cultural
>> differences in communication and interaction styles. This email's getting
>> long so I'll restrain myself on expounding and point you to the *Kathryn
>> Fish* and her Readiness team here in GSP. They can share why/how they're
>> trying to connect and engage with the regions in a new way, to inform their
>> change management efforts for CPQ/CLM.
>>
>> Go forth and spread the gospel of all things UX!
>>
>>
>> ~ Claire
>> UX & Usability Analyst
>> Global Sales Productivity
>> Red Hat, Inc.
>> 100 E. Davie Street
>> Raleigh, NC 27601
>> cell: 919-280-8968 <(919)%20280-8968>
>> ceager at redhat.com
>>
>> On Fri, Jun 30, 2017 at 11:23 AM, Libby Levi <llevi at redhat.com> wrote:
>>
>>> Hey Claire!
>>>
>>> The OpenStudio crew and I would be happy to take over the reins for you.
>>>
>>> We’re working on revamping our approach anyway, so this is an excellent
>>> time to bring in some new ideas.
>>>
>>> Share what you’ve got and we’ll make sure it happens.
>>>
>>> Anyone else want to help? We’ll make a committee :)
>>>
>>>
>>> thanks for all your hard work on this :)
>>> Libby
>>>
>>>
>>>
>>> Libby Levi
>>>
>>> Lead Designer, Brand Team
>>>
>>> Red Hat
>>>
>>> <https://www.redhat.com>
>>> <https://red.ht/sig>
>>>
>>> On June 30, 2017 at 11:07:07 AM, Claire Eager (ceager at redhat.com) wrote:
>>>
>>> Hi all,
>>>
>>> The global UX at RH group has almost all the pieces in place to launch!
>>> For the first three monthly meetings, rooms are booked, presenters engaged.
>>> Plus, documents and mojo surveys drafted to get input from everyone on what
>>> they'd like to see, do, etc.  And of course, there's the mojo group and the
>>> mailing list and all its wonderful subscribers.
>>>
>>> Sadly, today is my last day at RH. So, all that's missing to launch is
>>> someone (or a group of someones) to push the buttons and become the Leader,
>>> Facilitator, El Jefe, O dono da bola, Grand Poobah, or whatever title
>>> you'd like to claim. I've heard from so, so many people who want to see
>>> this happen. You could be the hero(es)!
>>>
>>> Reply to the list.
>>>
>>> ~ Claire
>>> UX & Usability Analyst
>>> Global Sales Productivity
>>> Red Hat, Inc.
>>> 100 E. Davie Street
>>> Raleigh, NC 27601
>>> cell: 919-280-8968 <(919)%20280-8968>
>>> ceager at redhat.com
>>>
>>>
>>
>>
>
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