[Pki-users] ESC Format / Enroll Error

[Zach Casper]

Tps-debug log shows the following:
RA_Format_Processor::Process - applet upgrade failed

Tps-error log show the following: 
RA_Processor::SetupSecureChannel - Failed to create a secure channel 0-
potentially due to an RA/TKS key mismatch or differing RA/TKS key versions.
RA_Processor::UpgradeApplet -0 channel create failure
And a series of Bad Response when trying to SelectApplet or GetStatus

zach
_____________________________________________
From: Jack Magne [mailto:jmagne at redhat.com] 
Sent: Tuesday, December 23, 2008 1:10 PM
To: Zach Casper
Subject: Re: [Pki-users] ESC Format / Enroll Error


The first step would be to take a look at the tps log or smart card server.

These can be found at:

/var/lib/pki-tps/logs/tps-debug.log

Search the bottom of the log for error 19 and it should give you an idea 
of what TPS was trying to do at the time.

Zach Casper wrote:
>
> We have an Infineon Smart Card and currently we are unable to 
> Format/Enroll due to the following ESC Error
>
> "Formatting of smart card failed. Error: The Smart Card Server cannot 
> upgrade the software on your smart card."
>
> And Diagnostics show this error:
>
> "Attempting to Format Key, ID: ####### - Key Format failure, Error: 19."
>
> This card comes up as "Formatted" because we've manually installed a 
> version of the Dogtag applet prior to using ESC & Dogtag.
>
> Any advice on how we can troubleshoot?
>
> --
>
> Zach Casper
>
> Envieta LLC
>
> ----------------------------------------
>
> ------------------------------------------------------------------------
>
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