Printer Stopped Working

[Rick Stevens]

On 02/11/2010 10:40 AM, Micros50 wrote:
> On Wed, 2010-02-10 at 15:51 -0800, Rick Stevens wrote:
>> On 02/10/2010 12:38 PM, Micros50 wrote:
>>> Hello,
>>>
>>> I have a Hewlett Packard B209 printer connected via wireless ethernet to
>>> my LAN. For the past several months everything was working fine. At
>>> l;east 3 different computers running Fedora 11 and 12 had no problems
>>> seeing the networked printer and printing to it.
>>>
>>> Then all of a sudden everything went kaputz. I think it happened after a
>>> recent routine upgrade via YUM. All of a sudden none of my computers can
>>> access the printer. It seems to show up as a valid networked printer
>>> but, I cannot get it to print. If I send a document to the printer I get
>>> the following message.
>>>
>>> "/usr/lib/cups/filter/hpcups failed"
>>>
>>> I cannot even access any administrative functions top pause or restart
>>> the printer, nor can I print a test page. I disabled my firewall and
>>> SELinux but unto no avail. It just sits there dumb, like it's there but
>>> not there. Up to a couple days ago it was working flawlessly.
>>>
>>> I attached a copy of my cupsd.conf file. If any further diagnostics are
>>> needed I can furnish those as well.
>>>
>>> Any and all help appreciated. Thanks in advance...
>>
>> First, try to ping your printer, both by name and by IP address.  If
>> you can ping via IP but not name, then you may be affected by:
>>
>> There was an update to both F11 and F12 that can affect you if you are
>> running BIND (named) on your machine.  It has to do with the dnssec-conf
>> RPM.  Do an "rpm -q dnssec-conf".  If you get a result that shows either
>>
>> 	1.21-3.fc11
>> 	1.21-7.fc12
>>
>> then "yum downgrade dnssec-conf" and then "service named restart".
>> Details are here:
>>
>
> Okay... I can ping the printer via it's ip address. I cannot ping by
> name and, I am not running bind nor is dnssec-conf installed. This
> problem is also network wide because none of my machines can print
> anything anymore.  I still get the message
>
> "paused /usr/lib/cups/filter/hpcups failed"
>
> And CUPS administration won't let me unpause the printer nor carry out
> any administrative function.

I can only think of two possibilities, a buggered hpijs RPM or a
conflict in the hplip stuff (if installed).  Make sure they're updated.

Try to force an unpause via:

	cupsenable [printername]
	cupsaccept [printername]


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- Rick Stevens, Systems Engineer                      ricks at nerd.com -
- AIM/Skype: therps2        ICQ: 22643734            Yahoo: origrps2 -
-                                                                    -
-   Which is worse: ignorance or apathy?  I don't know.  Who cares?  -
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