Very disappointed in redhat support

[maudit]

Well, on and off.

I only use the web based support, and I get good help sometimes, and bad
help other times.  It looks like maybe they have the ticket assigned to
one guy until he clears it, but that maybe they get points for each
resposne.  Not sure on that.  But, I had many times where I wrote a
lengthy description only to get a once sentence reply on something to
try that did not address what I had written.  Like they were telling to
do something that did not take into account that I had either already
tried that and said so, or they were adressing one piece of the
problem.  Kind of annoying. oTher times I've had guys that helped very
well.

-Matt


On Fri, 2004-03-26 at 14:17, Percent, Lonnie M. wrote:
> Hi all,
> 
> Has anyone else had disappointing support from redhat lately. We have
> premium support
> And the last time I called I had to call back 4 times to get the answer.
> I tried using
> The web request to bump up the problem but it was ignored.
> 
> This time I called and got a completely wrong answer. 
> 
> When I was using support last year I got EXCELLENT support and always
> got to an engineer
> Who was completely knowledgable. It was great. Now it sucks.
> 
> Has anyone else experienced this problem?
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