Very disappointed in redhat support

[Go, Jeffrey]

I can vouch for this.

I called for support for my RHEL and I got a girl from the Philippines, and needless to say, it was an effort just trying to explain the problem..



-----Original Message-----
From: redhat-list-bounces at redhat.com [mailto:redhat-list-bounces at redhat.com] On Behalf Of Dave Martini 1
Sent: Friday, March 26, 2004 4:20 PM
To: redhat-list at redhat.com
Subject: RE: Very disappointed in redhat support

About 8 months ago Red Hat shifted most of their Technical
Support Functions to the Philippines. That is, when you call their
tech support number you get the Philippines. They handle all calls
unless there is a high lever problem that they cannot answer
then they leave a message with the U.S. team who will call you back.

Support was pretty bad when they first switched overseas and the knowledge
of the support staff was not as good. It has slowly
gotten better from my experience but still not up to the standards that they
should be. Also, the phone line connection often has static on it and sometimes
there are drop outs which makes it more difficult to follow the 
conversation. It's a little frustrating.

I'm sure this was a cost saving measure on Red Hat's part.

Dave Martini
LLNL

> From redhat-list-bounces at redhat.com Fri Mar 26 15:03 PST 2004
> From: Stephen Kuhn <skuhn at telpacific.com.au>
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> On Sat, 2004-03-27 at 09:55, Matt Hanley wrote:
> > > Has anyone else had disappointing support from redhat lately. We have
> > 
> > Disappointed would be an understatement.  I have multiple horror stories,
> > but I don't want waste anyone's time.  There have been a few exceptions, but
> > not many.
> > 
> > And yes, support a year ago was much more consistent.
> > 
> > -matt
> > 
> > 
> > Matthew Hanley
> 
> At least you can get more help HERE or in IRC...
> I've gotten way more help/information/tips/hints from the mailing lists
> than I've gotten from RH in the past four years. Rather chat with
> geeks/nerds anyways.
> 
> stephen kuhn - owner
> ==============================
> illawarra computer services
> a kuhn media australia company
> http://kma.0catch.com
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