Support for RHEL Trial?

[Smith, Albert]

> -----Original Message-----
> From: redhat-list-bounces at redhat.com 
> [mailto:redhat-list-bounces at redhat.com] On Behalf Of Danny Howard
> Sent: Thursday, November 10, 2005 3:25 PM
> To: redhat-list at redhat.com
> Subject: Support for RHEL Trial?
> 
> Hello,
> 
> We are currently evaluating a trial license of RHEL, and I've 
> run into a problem with RAID1.  I've been through the 
> knowledgebase and Google and all the documentation I can 
> find, so I figured, if I am evaluating Red Hat Enterprise, 
> this might be a good test for evaluating their e-mail support.
> 
> But, I dig through and through their confusing interface with 
> all the gibberish about entitlements, and I can find docs, 
> and I can find KB articles just fine, but I can't tell where 
> I can e-mail for support, or if there's a form to fill out, 
> or if the trail version doesn't include support, which sounds bad.
> 
> So, if someone can lend me a clue ... can I just e-mail 
> support at redhat.com?  I'm going to prepare a message 
> describing the problem to share with redhat-list, because I 
> bet you guys can give me some advice, but I'd really like to 
> know how I can evaluate Red Hat's support. :)  Any pointers 
> are appreciated.
> 
> Thanks,
> -danny
> 
> --
> http://dannyman.toldme.com/
> 
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>From RedHat's website:

Your 30-day evaluation subscription will allow you to:

Download Red Hat Enterprise Linux 4 
Access Red Hat Network for updates and security patches 
Access Red Hat Knowledgebase for technical information and advice 

I don't think you can get support from them.

However what's your mirroring problem?

Albert Smith
Sr. Unix Systems Administrator
HPCSA, RHCT  
Genex Services
440 E. Swedesford Rd.
Wayne, PA 19087
albert.smith at genexservices.com
(610) 964-5154