Request-tracking system for system administrators

Harry Hoffman hhoffman at ip-solutions.net
Fri Oct 16 09:38:38 EDT 2009


We use both RT and trac.

RT is great for communications with other teams (i.e. DBAs requesting 
something from sysadmins) and trac is great for internal (i.e. 
sysadmins) wiki, ticketing, version control system.

My $0.02,
Harry

Kenneth Holter wrote:
> Hi.
> 
> 
> In my organization we're using Remedy as the official request-tracking tool.
> I work as a linux sysadmin, and see the need for a tool to record and track
> requests directed at me and my linux sysadin collague. Using Remedy for such
> internal tracking tool doesn't seem like the way to go, so we need some
> other way of managing a central repository of requests.
> 
> I've come accross Best Practical RT (http://bestpractical.com/rt/), but
> haven't had the time to install it yet. But meanwhile I'd like to hear from
> others how they manage reqests when there are more than one sysadmin. Do you
> use a reqest tracking tools for this, or are there maybe other smart ways of
> doing this? Are there tools other than RT that may be more suitable for a
> tracking reqests within a small number of sysadmins?
> 
> 
> Best regards,
> Kenneth Holter




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