Request-tracking system for system administrators

m.roth at m.roth at
Fri Oct 16 13:23:05 EDT 2009

> Hi.
> In my organization we're using Remedy as the official request-tracking
> tool. I work as a linux sysadmin, and see the need for a tool to record
> I've come accross Best Practical RT (, but
> haven't had the time to install it yet. But meanwhile I'd like to hear
About three years ago, we looked at several systems, including rt. It was
a real bear to install and configure.

Instead, we went with Mantis. Fairly lightweight, uses MySQL as a backend,
php, and it worked.


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