Request-tracking system for system administrators

Kenneth Holter kenneho.ndu at gmail.com
Tue Oct 20 12:53:41 EDT 2009


I've had a breif look at both Mantis, GLPI and Trac. Going to look at RT
when I get the chance.

My impression so far is this:

GLPI seem to be overkill with regards to what I'm searching for, namely a
simple issue/request tracker system.

Mantis, being a bug tracking software, seems to focus more on bug
reporting. On the other hand, Mantis is focusing on software development.
How is other sysadmins utilizing these software products in operations?
Essentially, what I need is to record both requests (such as install new
computer, debug something, create users, and so on) from my customers, and
long term projects (typically internal projects initiated by us linux
sysadmins). It's important to be able to set all requests up with a due
date, so that the software triggers an alarm when the request's due date is
apporaching. Naturally, as all the above tools implement, the software
should support assigning requests to different sysadmins.

So based on my limited experience with the software products about, neither
of them seem to be "the perfect tool" for our needs. Therefore I'd greatly
appreciate it if users of those products provide me a introduction to how
they've configured the products to suite these kind of needs.


Best regards,
Kenneth



On Fri, Oct 16, 2009 at 7:23 PM, <m.roth at 5-cent.us> wrote:

> > Hi.
> >
> >
> > In my organization we're using Remedy as the official request-tracking
> > tool. I work as a linux sysadmin, and see the need for a tool to record
> <snip>
> > I've come accross Best Practical RT (http://bestpractical.com/rt/), but
> > haven't had the time to install it yet. But meanwhile I'd like to hear
> <snip>
> About three years ago, we looked at several systems, including rt. It was
> a real bear to install and configure.
>
> Instead, we went with Mantis. Fairly lightweight, uses MySQL as a backend,
> php, and it worked.
>
>       mark
>
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