Request-tracking system for system administrators

Ahmed Sharif ahmed.sharif.bd at gmail.com
Sat Oct 24 20:45:03 EDT 2009


You can also try dotprojects. Its a nice issue tracking tool.
Regards,
Ahmed Sharif

On 10/22/09, Anton Hofmann <doomrunner.lists at gmail.com> wrote:
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> Hi Kenneth,
>
> we're using OTRS in the ITSM version, thats a ITIL compliant and Open Source
> IT service management
> solution.
>
> a short extract from the hp:
>
> OTRS is an Open source Ticket Request System (also well known as trouble
> ticket system) with many
> features to manage customer telephone calls and e-mails. The system is built
> to allow your support,
> sales, pre-sales, billing, internal IT, helpdesk, etc. department to react
> quickly to inbound
> inquiries. Do you receive many e-mails and want to answer them with a team
> of agents? You're going
> to love the OTRS!
>
>
> And yeah thats true, we love OTRS :)
>
> Regards
>
> Anton
>
>
> Kenneth Holter schrieb:
>> Hi.
>>
>>
>> In my organization we're using Remedy as the official request-tracking
>> tool.
>> I work as a linux sysadmin, and see the need for a tool to record and
>> track
>> requests directed at me and my linux sysadin collague. Using Remedy for
>> such
>> internal tracking tool doesn't seem like the way to go, so we need some
>> other way of managing a central repository of requests.
>>
>> I've come accross Best Practical RT (http://bestpractical.com/rt/), but
>> haven't had the time to install it yet. But meanwhile I'd like to hear
>> from
>> others how they manage reqests when there are more than one sysadmin. Do
>> you
>> use a reqest tracking tools for this, or are there maybe other smart ways
>> of
>> doing this? Are there tools other than RT that may be more suitable for a
>> tracking reqests within a small number of sysadmins?
>>
>>
>> Best regards,
>> Kenneth Holter
>
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