Request-tracking system for system administrators

Ahmed Sharif at
Sat Oct 24 20:45:03 EDT 2009

You can also try dotprojects. Its a nice issue tracking tool.
Ahmed Sharif

On 10/22/09, Anton Hofmann <doomrunner.lists at> wrote:
> Hash: SHA1
> Hi Kenneth,
> we're using OTRS in the ITSM version, thats a ITIL compliant and Open Source
> IT service management
> solution.
> a short extract from the hp:
> OTRS is an Open source Ticket Request System (also well known as trouble
> ticket system) with many
> features to manage customer telephone calls and e-mails. The system is built
> to allow your support,
> sales, pre-sales, billing, internal IT, helpdesk, etc. department to react
> quickly to inbound
> inquiries. Do you receive many e-mails and want to answer them with a team
> of agents? You're going
> to love the OTRS!
> And yeah thats true, we love OTRS :)
> Regards
> Anton
> Kenneth Holter schrieb:
>> Hi.
>> In my organization we're using Remedy as the official request-tracking
>> tool.
>> I work as a linux sysadmin, and see the need for a tool to record and
>> track
>> requests directed at me and my linux sysadin collague. Using Remedy for
>> such
>> internal tracking tool doesn't seem like the way to go, so we need some
>> other way of managing a central repository of requests.
>> I've come accross Best Practical RT (, but
>> haven't had the time to install it yet. But meanwhile I'd like to hear
>> from
>> others how they manage reqests when there are more than one sysadmin. Do
>> you
>> use a reqest tracking tools for this, or are there maybe other smart ways
>> of
>> doing this? Are there tools other than RT that may be more suitable for a
>> tracking reqests within a small number of sysadmins?
>> Best regards,
>> Kenneth Holter
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