Request-tracking system for system administrators

[Glenn T. Arnold]

I personally like GLPI over RT, but it might have more features than you require. Real easy to setup. 

http://www.glpi-project.org/?lang=en 

-Glenn 

----- Original Message ----- 
From: "Kenneth Holter" <kenneho.ndu at gmail.com> 
To: redhat-list at redhat.com 
Sent: Friday, October 16, 2009 9:19:44 AM GMT -05:00 US/Canada Eastern 
Subject: Request-tracking system for system administrators 

Hi. 


In my organization we're using Remedy as the official request-tracking tool. 
I work as a linux sysadmin, and see the need for a tool to record and track 
requests directed at me and my linux sysadin collague. Using Remedy for such 
internal tracking tool doesn't seem like the way to go, so we need some 
other way of managing a central repository of requests. 

I've come accross Best Practical RT (http://bestpractical.com/rt/), but 
haven't had the time to install it yet. But meanwhile I'd like to hear from 
others how they manage reqests when there are more than one sysadmin. Do you 
use a reqest tracking tools for this, or are there maybe other smart ways of 
doing this? Are there tools other than RT that may be more suitable for a 
tracking reqests within a small number of sysadmins? 


Best regards, 
Kenneth Holter 
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