Request-tracking system for system administrators

[Kenneth Holter]

Jira is indeed a lot less light-weight than some of the other alternatives
mentioned in this thread, so installing it for use only by me and my linux
co-workers woud be overkill. But since it's being used by a lot of people in
different departments within our organization the cost and complexity is
probably justified. And it's allready up and running, so what can one do. :)

On Wed, Oct 28, 2009 at 8:58 PM, <m.roth at 5-cent.us> wrote:

> > Thanks for all the great suggestions.
> >
> > I've come across a couple of request-tracking tools at work that other
> > departments are using, so I'm gonna check out these too. They are Quality
> > Center by HP and Jira by Atlassian. If these fulfill our requirements
> > we're probably gonna go for one of them. Any comments of either of them
> > are welcome.
>
> jira is not light-weight, and I think requires a d/b. Their support is
> reasonably good. It does cost.
>
>        mark
>  >
> > On Sun, Oct 25, 2009 at 1:45 AM, Ahmed Sharif
> > <ahmed.sharif.bd at gmail.com>wrote:
> >
> >> You can also try dotprojects. Its a nice issue tracking tool.
> >> Regards,
> >> Ahmed Sharif
> >>
> >> On 10/22/09, Anton Hofmann <doomrunner.lists at gmail.com> wrote:
> >> > -----BEGIN PGP SIGNED MESSAGE-----
> >> > Hash: SHA1
> >> >
> >> > Hi Kenneth,
> >> >
> >> > we're using OTRS in the ITSM version, thats a ITIL compliant and Open
> >> Source
> >> > IT service management
> >> > solution.
> >> >
> >> > a short extract from the hp:
> >> >
> >> > OTRS is an Open source Ticket Request System (also well known as
> >> trouble
> >> > ticket system) with many
> >> > features to manage customer telephone calls and e-mails. The system is
> >> built
> >> > to allow your support,
> >> > sales, pre-sales, billing, internal IT, helpdesk, etc. department to
> >> react
> >> > quickly to inbound
> >> > inquiries. Do you receive many e-mails and want to answer them with a
> >> team
> >> > of agents? You're going
> >> > to love the OTRS!
> >> >
> >> >
> >> > And yeah thats true, we love OTRS :)
> >> >
> >> > Regards
> >> >
> >> > Anton
> >> >
> >> >
> >> > Kenneth Holter schrieb:
> >> >> Hi.
> >> >>
> >> >>
> >> >> In my organization we're using Remedy as the official
> >> request-tracking
> >> >> tool.
> >> >> I work as a linux sysadmin, and see the need for a tool to record and
> >> >> track
> >> >> requests directed at me and my linux sysadin collague. Using Remedy
> >> for
> >> >> such
> >> >> internal tracking tool doesn't seem like the way to go, so we need
> >> some
> >> >> other way of managing a central repository of requests.
> >> >>
> >> >> I've come accross Best Practical RT (http://bestpractical.com/rt/),
> >> but
> >> >> haven't had the time to install it yet. But meanwhile I'd like to
> >> hear
> >> >> from
> >> >> others how they manage reqests when there are more than one sysadmin.
> >> Do
> >> >> you
> >> >> use a reqest tracking tools for this, or are there maybe other smart
> >> ways
> >> >> of
> >> >> doing this? Are there tools other than RT that may be more suitable
> >> for
> >> a
> >> >> tracking reqests within a small number of sysadmins?
> >> >>
> >> >>
> >> >> Best regards,
> >> >> Kenneth Holter
> >> >
> >> > -----BEGIN PGP SIGNATURE-----
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> >> >
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