[rhn-users] Newbie Question: How do I report a bug?

swelling swelling at gmail.com
Sun Mar 19 02:53:36 UTC 2006


If this helps, I know you can synchronize all your subscriptions to
terminate at the same time.  Your Red Hat sales rep can set this up
for you.

Karl Swelling

On 3/16/06, Greg Forte <gforte at leopard.us.udel.edu> wrote:
> Not sure what the L3 stands for, but I have a system in a similar
> situation and I see the same thing Joe does (actually, I only get the
> RHN button for that particular subscription).  I suspect this is because
> you're supposed to go through redhat for support.  This suspicion would
> see to be confirmed by the fact that, if I click on the "view and manage
> subscriptions" link near the top I get a view of my subscriptions that
> lists that one under a separate heading "Contracts Purchased Through a
> Red Hat Partner or Outside of North America".
>
> On a related note, I've got several subscriptions that all expire at
> different times, and due to de-registration and re-registration of
> systems at various points I've ended up with the wrong system expiring
> at the wrong time.  Anybody know if there's any way in RHN to track
> which subscription corresponds to each entitlement?  There seems to be a
> circular logic loop here - on RHN under Subscription Management, it says
> "You cannot view entitlement expiration information from the ... RHN
> interface.  Instead please visit the [Red Hat Support Site] to view
> entitlement expiration information."  But the red hat support site (the
> same screen that the "view and manage subscriptions" link gets me to)
> only shows subscriptions, not entitlements, so I can't tell which system
> it thinks is linked to each subscription.
>
> I dug out the registration card, etc. for my Dell system like Joe's;
> sure enough, it says "Please contact your hardware vendor for
> information on obtaining support for this product."
>
> -g
>
> Riley, Liz (ACHE) wrote:
> > Im wondering what that L3 stands for...... My "standard" where you have
> > L3 is for standard support...
> >
> > -----Original Message-----
> > From: rhn-users-bounces at redhat.com [mailto:rhn-users-bounces at redhat.com]
> > On Behalf Of Schirmer Joe
> > Sent: 16 March 2006 14:34
> > To: Red Hat Network Users List
> > Subject: RE: [rhn-users] Newbie Question: How do I report a bug?
> >
> > I bought a Dell PowerEdge which came with RH Enterprise 4 and registered
> > by subscription shortly after getting the system.  Above my two buttons
> > on the support page it says:
> >
> > Red Hat Enterprise Linux ES (v.4 L3 for x86, AMD64, and Intel EM64T) -
> > 1 Subscription   21-DEC-05 to 20-DEC-06
> >
> >
> > R. Joe Schirmer
> > Software Engineering Lead
> > Crane Aerospace and Electronics
> > Signal Technology, Wireless Monitoring Solutions (WMS)
> > 972-964-5178 x129
> >
> >
> >> -----Original Message-----
> >> From: rhn-users-bounces at redhat.com
> >> [mailto:rhn-users-bounces at redhat.com] On Behalf Of Riley, Liz (ACHE)
> >> Sent: Thursday, March 16, 2006 8:27 AM
> >> To: Red Hat Network Users List
> >> Subject: RE: [rhn-users] Newbie Question: How do I report a bug?
> >>
> >>
> >> Did you register your systems? What exactly did you buy?
> >> Above those buttons it should say something like
> >>
> >> Redhat enterprise linux es (v3 standard for x86) 1 subscription
> >> 03-jun-05-02-jun 06
> >>
> >> Perhaps your subscription has run out??
> >>
> >> -----Original Message-----
> >> From: rhn-users-bounces at redhat.com
> >> [mailto:rhn-users-bounces at redhat.com]
> >> On Behalf Of Schirmer Joe
> >> Sent: 16 March 2006 14:22
> >> To: Red Hat Network Users List
> >> Subject: RE: [rhn-users] Newbie Question: How do I report a bug?
> >>
> >> When I log on I only see two big red buttons, "Red Hat Network" and
> >> "Knowledgebase".
> >>
> >> Does this mean that there is a different subscription that I must
> >> purchase for support?
> >>
> >> R. Joe Schirmer
> >> Software Engineering Lead
> >> Crane Aerospace and Electronics
> >> Signal Technology, Wireless Monitoring Solutions (WMS)
> >> 972-964-5178 x129
> >>
> >>
> >>> -----Original Message-----
> >>> From: rhn-users-bounces at redhat.com
> >>> [mailto:rhn-users-bounces at redhat.com] On Behalf Of Riley, Liz (ACHE)
> >>> Sent: Thursday, March 16, 2006 8:19 AM
> >>> To: Red Hat Network Users List
> >>> Subject: RE: [rhn-users] Newbie Question: How do I report a bug?
> >>>
> >>>
> >>> http://www.redhat.com/apps/support
> >>>
> >>> Login and you should see near the bottom 4 big red
> >> but6tons, click on
> >>> web support, or call them on the phone
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>
> --
> Greg Forte
> gforte at udel.edu
> IT - User Services
> University of Delaware
> 302-831-1982
> Newark, DE
>
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