[rhn-users] Subscription Renewals

[inode0]

Dear Red Hat,

I am I think an academic customer you know pretty well by now. While I
have access to academic subscriptions for personal use through my
corporate account, because I believe in what you do I have chosen for
a number of years to purchase several subscriptions individually
though your academic program to support you in some small way.

After receiving my second notice that these need to be renewed I went
to do that today. After going through the entire process my renewal
was rejected for some reason having to do with not being able to
verify my email address as a valid academic customer. Ok, I tried to
renew through an account that isn't the primary account, so I logged
back in using the account that receives your renewal notices. I was
told for about the hundredth time that this email address hadn't been
verified. Ok, so I went through the email verification process for
about the hundredth time for this account. I logged back in after my
email address was verified again for the umpteenth time and went
through the entire renewal process again only to have it rejected
again for the same reason.

So I call the number the message gives me to get help and wind my way
through the maze of options until I finally get to I presume someone
who can help me. But no, I get a message telling me no one is there to
help me and I can take some time out of my work day to call back next
week.

I have previously renewed this account without problems using the
current email address. I can only guess that Red Hat now wants it to
be an edu email address, which it would have been except Red Hat won't
allow me to use the same email address for multiple accounts and I use
that email address for my primary work account.

Did you not verify my association with the university I work for
enough when you sold me these subscriptions? If you don't like my
email address why do you send me renewal notices to it? Please stop
making it so damned hard to be one of your customers.

Sorry to everyone else on the list but I needed to vent about this today.

John