Industries around the world are approaching digital transformation—the impact of using digital technologies across the board—in different ways. Some industries tend to view this as a transformation of the customer experience while others are more about the transformation of the enabling technologies. However, the retail industry is rather unique in that it is poised for a transformation of sorts both from the business and the IT sides of the house, almost as if there is a race to get there first! Even though, digital transformation is a journey rather than a destination. These are the thoughts that are slowly beginning to take shape in my mind as I gear up to facilitate the Executive Exchange Thought leadership session on the Race to Retail Digital Transformation — Business or IT? as part of the CDM Media CIO Retail Summit in New York.
Continue reading “Digital transformation: On your mark, get set, go! says retail.”