Red Hat Training:
Classroom Student Guide

This guide contains detailed guidelines for students planning to attend a Red Hat Training course in one of the various classroom programs.

Format of Red Hat Training Courses

All Red Hat Training classroom courses are of the following format:

  • Each course consists of 4 or 5 days training
  • Hands-on labs are an important part of each morning and afternoon session.
  • Training begins at 9:00 am and ends at 4:30 to 5:00 pm, depending on class progress
  • The facilities are closed after 5:30 pm
  • Precise start times of each Unit, Lab, and commencement of the course are entirely up to the Instructor's discretion, as are inclusion of Units or Labs indicated as "optional" in the course materials.

Prerequisites

Perhaps the most important predictor of whether you will have a meaningful, valuable experience in a Red Hat course is whether you meet the stated prerequisites for the course. If you are not conversant or skilled in at least 75% of the stated prerequisites, you will be unlikely to have a successful training experience.

Similarly, from the other side, if you are already conversant and/or skilled with 100% of the prerequisites and with 75% of the content of a course, you should attend only if you want to review these topics and fill in any gaps.

Please make sure you read the course descriptions carefully and that you decide on the right class for you. The participant is responsible for deciding which class he or she feels is most appropriate and enrolling themselves into the course appropriate to their background. Red Hat will be adding resources in coming months to assist individuals in preassessment, but in the meantime, the best method is to read carefully, and by all means call us up to discuss if you have questions.

Registering for a course

Click on "Enroll" from any course page to register via the web. Or, if you prefer, contact our Enrollment Central staff (US +1 (866) 626 2994) and they will assist you personally. Please be ready with course title, location, and date when you contact us. If Enrollment Central is busy and you cannot hold, please leave a message or send email to training@redhat.com. You will receive a reply within one business day. The Enrollment Central staff can also assist you in deciding which course is right for you.

Red Hat, Inc must receive a completed enrollment form before we can register a student in a class and all training must be prepaid.

  • Order deadline for classes is 5:00pm ET Thursday for sessions starting the following week.
  • Order deadline for exams is 11:00am ET two (2) business days prior to the exam start date (example registration is due by 11:00 am Wednesday for a Friday exam).
  • All orders are processed within 1 business day of the date you submit the order.
  • Red Hat's acceptable payment methods for instructor-led training are check or credit card.
  • Any orders placed less than 30 days prior to the start date of the class/exam must use a credit card as the form of payment.
  • Check orders must be paid in full by the date printed on the invoice that is emailed to you, or the order will be canceled. Do not mail the check without receiving the invoice from Red Hat.
  • Credit Cards: Please be sure your credit limit and transaction limit are sufficient for the purchase of a course. Incremental payments or manual authorizations are not possible.
  • Wire Transfer: If your organization requires our wire transfer information we can provide that upon request.
  • Purchase Orders: Red Hat Global Learning Services does not accept Purchase Orders as a form of payment. Please contact Enrollment Central 1 866 626 2994 for questions regarding this policy.
  • Invoices and Receipts: If you or your company requires an invoice, please complete the online enrollment form and choose check as the form of payment. The invoice will be faxed to the fax number provided on that form within 3 business days. If you or your company requires a receipt for a credit card payment, that will be emailed to the email address that was provided on the form as soon as the credit card has been successfully charged.

Registration constitutes acceptance of Red Hat's cancellation policies. The student is responsible for assessing their suitability for Red Hat Training and Certification Programs, and for enrolling into the appropriate course.

Price for each course includes: All Red Hat training materials, and required handouts. All other expenses of travel and per diem are the student's responsibility.

Hands-on realistic labs

Red Hat strives to make training a hands-on experience with the very latest and most comprehensive training content available. Our hands-on courses feature labs with technical depth, designed to provide realistic training on Red Hat Enterprise Linux, and (for certification courses) to prepare you for a realistic hands-on performance- based certification exam. Red Hat's market research indicates that students want the stretch: they want challenging labs, rather than easy labs. They want technical knowledge that stretches their capabilities.

Red Hat course materials

Each student will receive a coursebook and selected promotional items, which can vary. Students also have use of a workstation for the duration of the class.

Coursebooks will be distributed on the first day of class for all classes, except for Virtual Training classes. The Virtual Training books should arrive no later than the Friday prior to the class starting.

Guarantee

Classroom-based instructor-led training (ILT) at Red Hat, Inc. facilities

We believe we offer the best quality, most up-to-date hands-on training courses on Red Hat Enterprise Linux and other open source software and tools. If during the first day of class you are not satisfied and wish to withdraw, you may notify the instructor, return all class materials and receive a 100% refund. All training materials must remain with instructor at time of withdrawal.

For additional information regarding the Red Hat Guarantee, see our Policies.

Cancellation

A participant may cancel or reschedule a course, within the limits set in the Cancellation Policy.