About Red Hat
The value of a Red Hat subscription
A Red Hat subscription offers production-ready code, life-cycle management, software interoperability, and access to experts and tools to help you run your business.
Expert help when you need it
You need more than a support contract—you need a collaborative relationship. Our customers are at the center of everything we do. We will work with you to understand your needs, and provide guidance and expertise, from proof of concept to deployment.See how Red Hat can support you
Benefits of Red Hat subscription
Red Hat provides stable, open source technology to give you a solid foundation for your production environments.
Our products are backed by a dedicated Product Security team that monitors, identifies, and addresses risks that affect our products.
Red Hat’s knowledge and insight help identify emerging technologies, and transform them into solutions that meet your future IT needs.
You have access to the documentation, knowledgebase, tools, and technical support you need to keep your systems running - and solve problems quickly.
Red Hat subscriptions give you the freedom to choose from multiple supported versions, so you can upgrade on your schedule.
Red Hat subscription model FAQs
Get answers to common questions about the Red Hat® subscription model, how subscriptions are used in customer environments, and why managing your subscription is important. See how Red Hat subscriptions provide everything you need to run your systems reliably and more securely.
A Red Hat subscription provides you with access to download supported and released versions of Red Hat software. It also provides access to an online knowledgebase and support for advice and guidance to deploy, configure, and manage the Red Hat software, even in critical environments.
What’s more, you also get access to Red Hat software as it’s updated by Red Hat.
An active Red Hat subscription provides what you need to run all your systems reliably and more securely. In addition to the software, a subscription gives you access to a community of experts, knowledge resources, security updates, and support tools that you can't get anywhere else.
- Bug fixes
- 24/7 availability
- Unlimited incidents
- Specialty-based routing
- Multi-vendor case ownership
- Hardware certifications
- Software certifications
- Cloud Provider certifications
- Software assurance
- Red Hat Product Security
- Red Hat Customer Portal
- Customer Portal Labs
Absolutely. When you purchase a subscription, you choose the level of support services for your specific use cases and environments. Support levels include premium, standard, and self-support (available only in certain regions and on Red Hat Enterprise Linux Server Entry Level). Red Hat also offers support services that can be added on top of your subscriptions, for a customized package.
Red Hat subscriptions are typically sold in one- and three-year terms. Some offerings may be structured and charged differently.