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The ASP is a global membership organization for customer support managers and professionals. Its "Ten Best Support Websites" competition, now celebrating its 21st year, showcases excellence in online service and support. Selected by a panel of judges with experience in web support design and implementation, winners are scored in 25 different areas.
For the last nine years, the awards program has highlighted the continued evolution of Red Hat’s Customer Portal and commitment to improving our customers’ experience.
This year’s award submission highlighted how the Red Hat Customer Portal is implementing tools that help users self-solve issues, as well as improving user experiences across the site based on customer feedback.
Since 2010, the Red Hat Customer Portal has served as the online extension of Red Hat's subscription offerings. It delivers comprehensive product documentation, intelligent tools, security updates, technical support and community-powered knowledge—helping customers plan, deploy, maintain and manage their Red Hat solutions.
Congratulations to the Red Hat Customer Portal team and others across Red Hat who contribute to the design, code and content that improves our customers’ experience. And thank you to our customers for helping us evolve our platform to remain one of the best support websites.