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Using the Top Tasks method

Red Hat OpenShift Container Platform has a broad set of powerful functions available to users as soon as it’s deployed. Providing so many functions within OpenShift poses a challenge to the OpenShift User Experience Design (UXD) team.

Which functions and tasks are the most important to our users? What aspects of the product and interface should we focus on? To answer these questions, our UXD researchers are implementing the Top Tasks method to get insights from our users on how to craft the next stages of OpenShift’s user experience.

Take the survey here

The Top Tasks approach is a two-phase survey method pioneered by Gerry McGovern. In the first phase, already completed by our team, we sent a survey to Red Hatters to arrive at a list of all possible OpenShift tasks. Using qualitative coding and an expert review process, we consolidated 416 open responses from 67 Red Hatters into 124 final tasks. These tasks serve as the input to the second phase survey: the most important part of the Top Tasks process.

What our final data will look like after phase two

In phase two, OpenShift users and customers will vote for the five most important tasks they complete using the web console (visual interface) and command line interface. By quantitatively analyzing the responses gathered during phase two, the OpenShift team will get a deep understanding of what product features/functions our users care most about. In sum, we will develop our user experience roadmap according to the insights from you, the user, in the most egalitarian way possible.

Are you ready to help influence the future of OpenShift’s user experience?

Survey link: give your input here

About the author

Red Hatter since 2018, technology historian and founder of The Museum of Art and Digital Entertainment. Two decades of journalism mixed with technology expertise, storytelling and oodles of computing experience from inception to ewaste recycling. I have taught or had my work used in classes at USF, SFSU, AAU, UC Law Hastings and Harvard Law. 

I have worked with the EFF, Stanford, MIT, and to brief the US Copyright Office and change US copyright law. We won multiple exemptions to the DMCA, accepted and implemented by the Librarian of Congress. My writings have appeared in Wired, Bloomberg, Make Magazine, SD Times, The Austin American Statesman, The Atlanta Journal Constitution and many other outlets.

I have been written about by the Wall Street Journal, The Washington Post, Wired and The Atlantic. I have been called "The Gertrude Stein of Video Games," an honor I accept, as I live less than a mile from her childhood home in Oakland, CA. I was project lead on the first successful institutional preservation and rebooting of the first massively multiplayer game, Habitat, for the C64, from 1986: . I've consulted and collaborated with the NY MOMA, the Oakland Museum of California, Cisco, Semtech, Twilio, Game Developers Conference, NGNX, the Anti-Defamation League, the Library of Congress and the Oakland Public Library System on projects, contracts, and exhibitions.

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